Operations Advisor - Insurance - Midland

Overview

Position Overview:

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We aim to deliver the best experience for our customers and foster an inclusive workplace where every employee is respected, valued, and has an opportunity to contribute to the company’s success.

• Supports a critical operational support service, process, capability or initiative within an operational unit and ensures performance and/or risk indicators are met.
• Establishes and monitors process performance measurements and business impact. Prepares performance statistics and reports for internal stakeholders and senior management.
• Monitors the production workflow and assists team members with escalated process issues. Independently identifies and resolves exceptions and serves as a point of escalation.
• Monitors effectiveness and efficiency of production and/or process. Determines and/or drives change and improvement efforts in production and/or processes.
• Ensures the business adheres to policies, procedures and regulatory standards. Independently resolves compliance issues and drives risk mitigation activities.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

• Accountability
• Commercial Real Estate
• Customer Solutions
• Ensure Compliance
• Insurance
• Personal Initiative
• Process Improvements
• Results-Oriented
• Risk Mitigation Strategies
• Standard Operating Procedure (SOP)

• Accuracy and Attention to Detail
• Consulting
• Decision Making and Critical Thinking
• Effective Communications
• Managing Multiple Priorities
• Operational Functions
• Problem Solving
• Process Management
• Products and Services
• Standard Operating Procedures

Roles at this level typically require a university/college degree, with 2+ years of relevant professional experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Bachelors

No Required Certification(s)

No Required License(s)

Base Salary: $45,000.00 – $97,200.00. Salaries may vary based on geographic location, market data and on individual skills, experience, and education.

Generally, this opening is expected to be posted for two business days from 12/11/2025, although it may be longer with business discretion.

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on eligibility, options for full-time employees include medical/prescription drug coverage, dental and vision options; life insurance; disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance; wellness program; and paid time off including holidays, vacation, and other leave as eligible.

For more information about these programs, including benefits for full-time and part-time employees, visit

If an accommodation is required to participate in the application process, please contact us via email at  Include “accommodation request” in the subject line and provide your name, job , and preferred contact method. Applicants may also call  for accommodation assistance. All information provided will be kept confidential and used only to provide needed…