Account Manager

The Account Manager is responsible for the accurate receipt, coordination, and processing of customer orders, artwork, and related information required to produce customer products. This role serves as a key communication link between sales representatives, customers, and production, ensuring job schedules are obtained, communicated, and met while delivering excellent customer service.

Job Title: Account Manager

Department: Sales

Company: Weldon, Williams & Lick, Inc.

Job Type: Full-Time

Reports To: Customer Service Supervisor

The Account Manager is responsible for the accurate receipt, coordination, and processing of customer orders, artwork, and related information required to produce customer products. This role serves as a key communication link between sales representatives, customers, and production, ensuring job schedules are obtained, communicated, and met while delivering excellent customer service.

• Receive and process customer orders efficiently and accurately.
• Respond promptly and professionally to customer requests, questions, and complaints regarding products and services.
• Assist assigned team partner with account management, Direct Connect jobs, and new business development.
• Ensure artwork is received and handled in accordance with company guidelines.
• Route proofs to customers and follow up to ensure timely approvals.
• Price jobs according to WW&L guidelines and prepare accurate information for invoicing.
• Facilitate growth and development of assigned product lines.
• Maintain consistent and professional communication with assigned customers.
• Serve as a liaison between customers, sales representatives, and production teams.
• Maintain a safe, clean, and organized workstation.
• Promote and maintain a safe work environment for self and others.

• Knowledge of industry printing techniques and processes.
• Familiarity with printing operations and WW&L guidelines and procedures.
• Extensive product knowledge or ability to quickly acquire product expertise.
• Strong interpersonal and communication skills, with the ability to interact effectively with customers and team members.
• Proficient computer skills, including working knowledge of applicable software systems.
• Ability to accurately price jobs using the WW&L standard price book and guidelines.
• Strong mathematical skills, including the ability to add, subtract, multiply, and divide using whole numbers, fractions, and decimals.
• Ability to create clear, logical instructions in written, verbal, or diagram form.
• Proven ability to manage multiple tasks and priorities simultaneously.

• Overtime may be required as business needs dictate.
• Occasional travel may be required.
• Regular attendance is essential; must be reliable, dependable, and punctual.

• Ability to lift ten (10) pounds or more.
• Extensive sitting required.
• Extensive use of computer, keyboard, and mouse.
• Extensive use of telephone and other communication devices.