BPS Consumer Service & Print Operations Specialist

PRADCO Outdoor Brands (PRADCO) manufactures and markets major hunting and fishing brands and products. We are a leader in producing game calls, scents, attractants, game feeders, game cameras, tree stands and fishing lures. PRADCO Hunting owns the brands Moultrie, Summit, Knight & Hale, Code Blue, Texas Hunter Products and Whitetail Institute. PRADCO Fishing owns more than 20 brands including Bobby Garland, Booyah, Heddon, Lindy, Rebel, Thill, and YUM.

For more information on PRADCO products, please visit our website at  PRADCO team members participate in a selection of outstanding benefits, including:
Profit Sharing Trust, Excellent Medical/Dental/Drug/Vision benefits, and many other benefits.

Pradco Fishing is seeking a customer-focused, detail-oriented Consumer Service & Print Operations Specialist to represent our brands inside the Bass Pro Shops Fort Smith location. While employed by Pradco Fishing, this role works daily within the Bass Pro Shops retail environment, supporting both consumer-facing service needs and in-store operational functions, including digital print production. This position requires a strong understanding of Pradco Fishing brands, Bass Pro Shops culture, and the expectations of outdoor consumers.

• Serve as a Pradco Fishing brand ambassador within the Bass Pro Shops store
• Interact directly with consumers to answer product questions and provide exceptional customer service
• Operate and maintain the LOGOJET digital printing system, including routine maintenance and troubleshooting
• Manage all inventory related to Pradco Fishing products and print department supplies
• Monitor inventory levels and communicate needs or discrepancies to Pradco leadership
• Maintain accurate records related to customer interactions, print jobs, inventory usage, and maintenance
• Support special projects, promotions, and store initiatives as assigned

• High school diploma or GED
• 1+ years of experience in customer service, retail, or a related field
• Strong communication, organizational, and problem-solving skills
• Ability to work independently in a consumer-facing retail environment
• Ability to maintain confidentiality and professionalism

• Background or interest in fishing, hunting, or outdoor sporting goods
• Experience with digital printing equipment or light technical troubleshooting
• Proficiency in Microsoft Office, including Excel and Adobe Illustrator

• Must occasionally lift and/or move up to 25 pounds
• On-site retail environment within Bass Pro Shops
• Team-oriented role with independent responsibilities
• Must be able to stand 95% of the workday

We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex, pregnancy status, age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.

We comply with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.