Retail Manager - CLUB Membership

Bass Pro Shops is coming to Fort Smith — and we want you to join our outdoor family!
We’re proud to bring our award-winning outdoor retail experience to Arkansas, recently recognized by Newsweek as America’s Best Outdoor Retailer
. This is a unique opportunity to join our passionate community of Outfitters and help launch a brand-new store from the ground up.

If you have a love for the outdoors and a desire to share it with others, you’ll feel right at home here. At Bass Pro Shops, our mission is to inspire everyone to enjoy, love, and conserve the great outdoors — and we believe that teamwork, passion, and purpose are the keys to making that happen.

Ready to make an impact, grow with an incredible brand, and help bring outdoor dreams to life?
Your adventure starts here. Join our Fort Smith team and be part of something truly special — where Teamwork Wins
.

This Retail Manager position for our Bass Pro Shops and Cabela’s CLUB program is a unique position in our retail locations. The Bass Pro Shops and Cabela’s CLUB is a comprehensive customer loyalty program that allows customers to better connect with our company and the outdoors. As a salaried member of the leadership team your day will vary from your primary role of overseeing and driving the Bass Pro Shops and Cabela's CLUB credit program and CLUB customer experience culture throughout the store, to supporting the entire team during your Manager on Duty shifts.

Our most successful CLUB Membership Managers are those who:

• Inspire others to deliver an outstanding CLUB Customer Service Experience every time

• Influence others by building strong and trusting relationships through collaborative efforts

• Are servant leaders at heart and passionate about the team, always remaining transparent, empathetic, and honest

• Are passionate about being a coach and trainer to store leadership, peers, and outfitters throughout the store; being a coach of coaches

• Are great at multi-tasking and love working in a fast-paced, ever-changing environment

• Are metrics and compliance driven; always striving to improve results and resilient when faced with setbacks

• Consistently exemplifies outstanding CLUB Customer Service Experience standards by incorporating CLUB exclusive benefits into conversations. Promotes current CLUB cost savings programs to our customers by effectively merchandising and signing products for higher visibility.

• Actively listens to customers to address questions and concerns regarding the CLUB program. Develops and implements strategies to improve the CLUB customer experience.

• Serves as the primary CLUB liaison to ensure the retail leadership team and all outfitters are knowledgeable regarding current CLUB promotions and programs available to our customers

• Collaborates with internal and external partners to execute successful onsite and offsite events representative of the Bass Pro Shops and Cabela’s CLUB brand standards

• Build strong and collaborative relationships with the General Manager, fellow managers, and outfitters to gain credibility and influence.

• Motivates and inspires outfitters by giving them the tools and training to be confident in their approach leading to success with referrals.

• Leads by example, serves as a role model and coach for peers and outfitters.

• Facilitates CLUB 101 training with all new Outfitters during the onboarding process, creating a fun and engaging learning environment.

• Supports Outfitter recognition by implementing the Members Only program and creating store level CLUB recognition and engagement initiatives to build a CLUB culture. Regularly recognizes others' contributions and successes in getting CLUB referrals.

• Creates a strategy around recruiting and retaining great talent. Forward thinking; sees the value of hiring the right CLUB Outfitters and building strong teams. Leverages tools and resources available to recruit and retain hourly CLUB Outfitters.

• Promotes a positive outfitter centric culture focused on developing self and others. Provides timely, honest feedback, coaching and guidance for underperforming outfitters, creating…