Assistant General Manager

Join to apply for the Assistant General Manager role at Bass Pro Shops

Bass Pro Shops is coming to Fort Smith — and we want you to join our outdoor family! We’re proud to bring our award‑winning outdoor retail experience to Arkansas, recently recognized by Newsweek as America’s Best Outdoor Retailer. This is a unique opportunity to launch a brand‑new store from the ground up.

If you have a love for the outdoors and a desire to share it with others, you’ll feel right at home here. At Bass Pro Shops, our mission is to inspire everyone to enjoy, love, and conserve the great outdoors — and we believe teamwork, passion, and purpose are the keys to making that happen.

The Assistant General Manager (AGM) assists the GM with the management of store merchandising and store operations to ensure proper merchandise assortment, presentation, inventory control, customer service, financial efficiency, leadership development, associate morale and other duties as assigned.

• Supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers.
• Opens and closes the store, and assumes responsibility for the entire store when the General Manager is out of the building.
• Directly supervises the Receiving, Customer Service, Maintenance and Sales Departments through the Group Sales Managers.
• Ensures the Departments are staffed with “service” oriented associates; participates in interviewing and selection. Coordinates training, prepares/approves performance appraisals, recommends merit/promotional increases, prepares weekly work schedules, coaches and motivates associates to promote positive customer relations and a productive team‑oriented work environment.
• Works closely with Base Camp Support Staff to ensure proper merchandise assortment and inventory levels.
• Communicates and implements all advertising and marketing initiatives of the Company to include tabs, flyers, signage, pricing, features, imagery, visual presentation, etc.
• Maintains all planograms set by Merchandising.
• Meets or exceeds all financial plans set by the Company.
• Controls Company assets and financial efficiency by auditing reports, general ledger, electronic journals, physical inventory and procedures to ensure system integrity; monitors and controls cash management; controls store operating and loss account.
• Executes and communicates all operating procedures in the Store.
• Develops and executes all Sales/Payroll plans as directed by the Company. Assists in overseeing and controlling payroll and operating expense.
• Provides financial results/performance to the General Manager through several reports.
• Maintains a clean, organized, and safe environment, building facility and equipment and controls safety in the store.
• Analyzes customer and business analytics to drive customer service and operating metric goals.
• Carries out supervisory responsibilities and partners with Human Resources in accordance with the Company’s policies and applicable laws, including interviewing, hiring & training, planning, assigning, measuring and evaluating performance, rewarding and disciplining associates, addressing complaints and resolving associate and customer problems.
• Provides a legendary experience for every customer by assisting customers in making buying decisions by identifying and evaluating customers’ needs, making product recommendations based on this analysis and promoting programs including, but not limited to CLUB Membership, VOC and In‑Store Pick‑up.
• ALL OTHER DUTIES AS ASSIGNED

• Minimum of 5+ years in big‑box, high‑volume management, with responsibility for one or more Sales Departments and Receiving or Front End experience.

• Ability to calculate figures and amounts such as discounts, commissions, and percentages.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret a variety of financial, legal, and technical information.
• Ability to read and analyze certain reports.
• Ability to write reports and business correspondence. Ability to effectively present information and…