Team Lead, Retail

Join to apply for the Team Lead, Retail role at Bass Pro Shops

3 days ago Be among the first 25 applicants

Bass Pro Shops is coming to Fort Smith — and we want you to join our outdoor family! We’re proud to bring our award‑winning outdoor retail experience to Arkansas, recently recognized by Newsweek as America’s Best Outdoor Retailer.

If you have a love for the outdoors and a desire to share it with others, you’ll feel right at home here. At Bass Pro Shops, our mission is to inspire everyone to enjoy, love, and conserve the great outdoors — and we believe teamwork, passion, and purpose are the keys to making that happen.

Ready to make an impact, grow with an incredible brand, and help bring outdoor dreams to life? Your adventure starts here. Join our Arkansas team and be part of something truly special — where Teamwork Wins.

Under the supervision of the Group Sales or Department Manager, the Team Leader gives daily direction to the associates in one of the departments within the store, to include merchandise presentation, inventory control, pricing, sales enhancements, stocking, and customer service activities.

• Supports the GSM / DM in achievement of Departmental Sales, Gross Margin, Inventory Shrinkage and Payroll Goals.
• Provides daily direction to the associates within the department.
• Prepares to‑do / Task lists.
• Executes all merchandising directives i.e. “Top 25 list”, “Extreme Savings” items, etc. and maintains all planograms as set by the Corporate Office.
• Insures a pleasant and productive shopping experience for all customers.
• Assists the GSM / DM and Human Resources Manager to staff the department with “service” oriented associates; participates in interviewing and makes recommendations for selection; coordinates training; consults with GSM and gives input on preparation of performance appraisals; prepares weekly work schedules; coaches and motivates associates to promote positive customer relations and a productive team‑oriented work environment.
• Resolves customer and associate opportunities with GSM / DM and HR Manager.
• Maintains a high level of personal Customer Service; achieves better than Company average customer service results (surveys, secret shops, etc.).
• Remains Product “expert” through ongoing product knowledge training; conducts product demos to entire staff.
• Assists the GSM / DM with coordination of all “Special Events”; maintenance of pricing and UPC integrity; determining proper assortments; accuracy of inventory; proper display, signing and pricing of all advertised items.
• Assists the GSM / DM in carrying out Supervisory responsibilities in accordance with the Company’s policies and applicable laws, including interviewing, training, planning, assigning and directing work, measuring and evaluating performance, addressing complaints and resolving problems, maintaining a positive, harassment free working environment for all associates.
• Provides a legendary experience for every customer, every time by assisting customers in making buying decisions by:
  • identifying and evaluating customers’ needs,
  • making product recommendations based off of this analysis,
  • promoting programs including, but not limited to CLUB Membership, VOC and In‑Store Pick‑up.
• All other duties as assigned.

• Minimum Degree
  
  Required:
  
  High School Diploma or equivalent
• Experience:
  
  2 to 4 years in Retail Sales
• Supervisory experience is a plus

• Ability to calculate figures and amounts such as discounts, commissions, and percentages
• Ability to read and analyze certain reports
• Ability to effectively present information and respond to questions from Managers, associates, customers, and the general public
• Ability to conduct meetings and presentations to groups
• Proficiency with PC‑based word processing, spreadsheets, data‑based management and electronic point of sale and inventory management systems
• Demonstrated strong interpersonal skills. Ability to establish and maintain effective working relationships with co‑workers, associates, customers and with the Corporate Staff

• N/A

• Constantly stand and/or walk during shift
• Oc…