Veterinary Practice Manager

Overview

Labahn Veterinary Hospital has been proudly serving the community since 1946. We believe in nurturing the human-animal bond and creating a harmonious relationship between people and animals. Our 3 veterinarians work hard to practice progressive, state-of-the-art medical quality with a focus on companion animals in the Fort Smith, AR and surrounding areas. We offer many services to provide the best comprehensive care to our patients including Preventative Care, Surgery, Urgent Care, In-House Diagnostics, Digital X-Ray, Laser Therapy, and more.

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We’re looking for a courteous and efficient veterinary practice manager to coordinate and manage all office administration procedures. The practice manager’s responsibilities include ordering, inventory management, coordinating schedules, resolving conflicts among office staff, training staff, and other tasks necessary to keep the practice operating efficiently. You should also be able to answer pet owners’ questions regarding clinic policies, appointment availabilities, and treatment costs.

To be successful as a veterinary practice manager, you should be patient, detail-oriented, and adept imately, an outstanding veterinary practice manager should be able to communicate effectively with pet owners and veterinary staff members as well as demonstrate exceptional management, organizational, and customer service skills.

• Make informal recommendations to the veterinary regional manager concerning personnel matters such as staffing needs, advancement, re-assignments, hours of work or other status changes affecting the receptionists.
• Direct on-the-job training to develop employee skills, advise employees of performance requirements and their progress in meeting those requirements, discuss corrective measures to improve performance and prepare appraisals.
• Recruit/Hire/Onboard appropriate staff members that fit within the culture and the needs of the hospital. Terminate staff members that do not follow guidelines, policies, and protocols. This includes handling job descriptions and assisting with setting salaries.
• Market the hospital to prospective customers and the veterinary community by identifying and attending relevant local and regional events.
• Resolve informal employee complaints; provide explanations of hospital personnel policies and procedures; maintain effective employee-management communication.
• Work well with all team members and ensure actions support the hospital, doctors, and practice philosophy.
• Maintain knowledge of hospital procedures for assembling patient records in their required order and sequence and recording a variety of orders for patient activities, diets, tests, and treatments to maintain accurate patient information.
• Know veterinary terminology to accurately enter information into patient records.
• Obtain information from owners to complete records, instruct on scheduling appointments and therapeutic activities, and relay practitioners’ orders concerning animal care and treatment.
• Ensure pet owners  complaints are promptly addressed and resolved.
• Demonstrate strong client service skills.
• Prepare employee work schedules and manage the office staff.
• Display strong leadership, communication, and motivational skills; direct, guide, and assist a group of individuals.
• Understand the structure and content of English language, spelling, grammar.
• Show unbiased judgment when managing people and make fair recommendations regarding personnel issues or disciplinary action.
• Answer telephone calls in a polite and professional manner.
• Establish inventory control to ensure adequate stock of supplies; review prices; manage inventory including controlled drugs; monitor quantities, quality, and price points; handle equipment and returns.
• Manage and/or implement hospital policies, including DEA/Controlled Substances and OSHA.
• Ensure payroll is completed and submitted accurately and timely.
• Establish good relationships with vendors to receive the best support.
• Promptly notify the appropriate veterinary staff of emergency cases.
• Interview suitable office staff candidates and provide training as needed.
• Perform…