Program Manager

Program Manager

Fort Smith, AR $98,700.00 - $ | 2 days ago

Behavioral Health Group (BHG) is the largest network of Joint Commission‑accredited treatment centers and the leading provider of opioid addiction treatment services. With over 115 locations in 24 states, our team of more than 1,900 employees serves over 42,000 patients.

The Program Manager oversees the daily operations of a treatment program, including the direct supervision of the treatment center’s team members. This role ensures optimal performance in operations, staffing, training, compliance, and customer service. Key responsibilities include scheduling, supervising team members, facilitating training and professional development, overseeing the delivery of treatment services, evaluating patient progress, implementing company policies and procedures, and ensuring adherence to state, federal, and accrediting agency regulations.

• Oversee patient admission, medication delivery, patient processing, chart preparation, and use of community resources.
• Address complaints and grievances promptly.
• Maintain high standards of the treatment center’s infrastructure.
• Handle urgent and emergent issues, even outside regular hours.
• Regularly report on and improve treatment program performance.
• Manage revenue collection and budgeted expenditures.
• Ensure schedule adherence and minimize overtime.
• Adhere to attendance standards and report work‑related issues immediately.
• Lead and mentor team members to achieve annual goals and objectives.
• Enforce the agency’s Code of Ethics and Conduct.
• Execute and supervise comprehensive training programs.
• Coordinate internal and external training and audits.
• Moderate weekly team and intervention meetings.
• Serve as the Corporate Compliance Officer.
• Ensure team members are properly educated, credentialed, and licensed.
• Maintain adequate staffing levels, manage recruitment, and address team morale and grievances.
• Evaluate the performance of key leaders.
• Manage hiring, termination, and unemployment claims with Human Resources.
• Manage time off requests, timekeeping, and payroll approvals.
• Ensure compliance with all regulatory and accrediting agency requirements and keep team members informed.

• The ideal candidate is a technically competent leader with significant experience in the management of substance abuse treatment services across economically and culturally diverse communities.
• Management experience should include responsibility for operations, compliance, safety, accreditation, and quality of care.
• Must hold and maintain a valid driver’s license.
• In addition to meeting the qualifications, the ideal candidate will embody the following characteristics and possess the knowledge, skills and abilities listed below:
  • Advanced knowledge of medication assisted treatment
  • Excellent verbal and written communication skills
  • Sound judgment and high integrity
  • Effective and timely decision‑making
  • Good at identifying issues, formulating long‑term solutions, and solving problems
  • Demonstrated knowledge of ethical standards
  • Demonstrate basic computer/word processing skills

• Speaking and hearing ability sufficient to communicate effectively by phone or in person at normal volumes.
• Vision adequate to read correspondence, computer screen, forms, etc.
• Be able to sit for long periods of time, some bending, stooping and stretching.
• Variable workload, periodic high stress and activity level.
• Interactions with patients who may be ill, have infectious diseases, have mental health diagnoses and/or are involved in the criminal justice system.
• Standard medical office conditions and environment.
• Keyboarding for long periods of time.