Public Safety Communications Officer

Position: Public Safety Communications Officer - 1
The Public Safety Communications Officer I serves as the first line defense in emergencies by providing critical support to residents and visitors in distress. This position is responsible for receiving, processing, transmitting and conveying public safety information to dispatchers, law enforcement officers, firefighters, emergency medical services and emergency management personnel based on the caller's location and the nature of the call, all while utilizing computer computer-aided dispatch (CAD), radio systems, and maintaining detailed call logs;

essentially acting as the crucial communications link between the public and first responders within St. Lucie County. Call Handling:

* Handle multiple calls and tasks simultaneously, prioritizing critical incidents and responding to requests from public safety teams.

* Operate communication equipment, including radio systems, telephones, computer-aided dispatch (CAD) software, and other tools necessary for effective communication.

* Follow established protocols and procedures for dispatching, handling emergencies, and ensuring compliance with public safety standards and regulations.

* Receive and prioritize emergency calls (911) and non-emergency calls, accurately gathering information and assessing the situation to determine appropriate response actions and prioritize based on urgency and severity, ensuring rapid response to life-threatening situations.

* Provide advice and guidance to callers who are in danger or need immediate assistance, while emergency responders are enroute.

* Handle non-emergency requests from the public, including directing individuals to appropriate resources or providing information related to public safety services.

* Remain calm and focused under pressure during high-stress situations, ensuring clear and accurate communication during emergencies.

Dispatching Services:

* Determine the appropriate response units (police, fire, and EMS) based on the nature of the emergency and dispatch the units, ensuring timely and appropriate resources are sent to the scene.

* Monitor the progress of dispatched units and provide updates as needed.

* Maintain continuous communication with public safety personnel, providing real-time updates, information, and ensure proper closure of incidents.

* Coordinate emergency response efforts with other public safety agencies and outside organizations (e.g., utility companies, hospitals).

Data Entry and Recordkeeping:

* Document all calls, incidents, and activities accurately and completely for record-keeping and reporting purposes.

* Accurately enter incident information into computer systems, ensuring that all calls and actions are documented properly for legal and operational purposes.

Protocols and Procedures:

* Follow established guidelines and procedures for handling emergency calls and dispatching units.

* Demonstrate comprehension of general liability concepts and terms as well as a comprehension of specific liability issues associated with the position including the most notable areas of litigation in public safety communications.

* Adhere to applicable local, state, tribal or federal statutes or codes as appropriate.

* Comprehension and application of the division's confidentiality policies and rules regarding the discussion or release of information acquired in the workplace to the public, the media, or others.

Shift Work:

* Work irregular hours, including nights, weekends, and holidays, as 24/7 emergency services are required.

* Work schedules include 12 hour rotating shifts and can include up to 16 hours.

* Will be required to work during declarations of emergencies and disasters without notice or timeframe.

* May be mandatory to work additional days or hours outside regular scheduled days or hours.

PHYSICAL REQUIREMENTS:

Ability to lift and carry up to 10 pounds occasionally. Primarily involves sitting, with occasional walking or standing. Requires the ability to use a computer or other equipment while seated for extended periods. May involve fine motor skills for tasks such as typing or handling small items.

ENVIRONMENTAL CONDITIONS AND WORK HAZARDS:

Work is primarily conducted in a climate-controlled…