Customer Service Representative- Fort Payne, AL

Overview

Do you enjoy helping customers achieve their daily goals? At Bent Tubes in Fort Payne, AL (a Value Added Distributors) our team is driven, hardworking, and enthusiastic about producing quality products and delivering a high level of customer satisfaction. If this describes how you like to work, apply today!

Schedule: Monday - Friday, 8:00am-5:00pm (onsite)

Benefits: Medical, dental, vision, 401(k) with employer match, PTO, holiday pay and more

Company: For 30 years, Value Added Distributors (VAD), and our family of companies have been a leading provider of hydraulic components in the industrial marketplace. Headquartered in Wisconsin, we take pride in our midwestern work ethic and our team of employees, providing outstanding products and unparalleled service to our valued customers. Operating in nine states with nineteen locations throughout the mid-western, southern, and eastern United States, we utilize state of the art equipment and employ the newest techniques allowing us to offer advancement opportunities in a continually growing Original Equipment Manufacturer (OEM) landscape.

The Customer Service Representative is responsible for handling the input of daily sales orders and following up on all customer inquiries. In conjunction with our sales and estimating team, the Customer Service Representative will help address customer or vendor concerns and ensure proper set-up and processing of initial orders.

• Acquire comprehensive knowledge of the business's operational processes and components.
• Processing Customer Purchase Orders / Order Entry, invoicing, and drop shipments.
• Process both types of customer requests, expedite and deferral.
• Support Outside Sales Representatives.
• Acknowledge incoming purchase orders.
• Keep track of order due dates for customer awareness.
• Maintain excellent communication with customers.
• Follow up with all orders to ensure they are processed on time.
• Answer incoming phone calls.
• Support continuous improvement and quality objectives.
• The description of responsibilities is not exhaustive. There will be additional duties assigned per company, customer, and regulatory requirements.

• Ability to communicate ideas clearly and directly, actively listen and ask clarifying questions. Adjust your communication style to different situations and audiences, ensuring that your message is received effectively.
• Strong problem-solving skills to identify, analyze, and resolve issues. This includes the ability to apply critical thinking, creativity, decision-making, communication, and adaptability.
• Focus on solutions, prioritize and manage the workload.
• Strong knowledge of order fulfillment procedures and administrative recordkeeping.
• Skilled in managing multiple tasks simultaneously with high accuracy and attention to detail.
• A high focus on customer satisfaction and delivering exceptional service by understanding customer needs, anticipating their challenges, and proactively offering solutions to ensure a positive experience.
• Able to work independently, self-motivated, sets daily goals, and manages time effectively.

• High school diploma or equivalent required
• Manufacturing experience is a plus
• Intermediate level computer skills i.e., Word and Excel.
• Ability to type 35+ wpm with speed and accuracy.

At any one of the Value Added Companies (VAC), the environment can be associated with manufacturing, office, retail, and laboratory.

The manufacturing environment and laboratory requires Personal Protective Equipment (PPE) as defined by each facility. PPE could include eye protection, face shield, gloves, masks, and closed toed shoes. The manufacturing environment is not always climate controlled and may become warm in the summer and cooler in the winter.

The office space is climate controlled by the season and location of the facility. This position will require sitting for long periods of time to perform the required duties, frequently speaking with sales, customers, and coworkers. The individual will require fine motor skills, using hands, fingers, and arms, operating office equipment, ability to read customer information, service tickets, and follow screen prompts.

Fort Payne, AL Facility Street Address: 2909 Gault Ave North, Fort Payne, AL 35967

As part of the hiring process, Value Added Distributors may conduct a thorough background check on candidates who receive a conditional offer of employment. This background check may include, but is not limited to, verification of employment history, education, criminal history, and other relevant information. For positions that require driving as part of the job responsibilities, a Motor Vehicle Record (MVR) check will also be conducted to ensure the candidate meets the company's driving standards.

A valid driver's license and a clean driving record are required for such roles. By submitting your application, you acknowledge and consent…