Account Representative

Overview

Account Representative with KBA, a privately owned full‑service group benefit administration firm specializing in self‑funded medical plans. Competitive salary, award‑winning training program and comprehensive benefit package.

Client relationship manager focused on responsive, friendly assistance. Onboard new accounts, proactively resolve client needs and maintain long‑term relationships.

• Bachelor's Degree in Insurance, Business or Accounting OR
• Minimum 3-5 years superior customer service, claims or other experience in the healthcare industry (3rd party administrator, fully insured or self‑insured).
• Strong organizational and analytical skills.
• People and team oriented.
• Strong verbal and written communication skills as well as math and computer skills.
• Detail oriented and ability to multi‑task.
• Ability to interface with client contact in a self‑funded, fully insured or 3rd party administrator environment.
• Skilled at client relations with brokers.

• Provides superior, professional, ongoing, and consistent communication and customer service with designated clients, to maintain a positive, long‑term relationship.
• Works in coordination with the implementation team to successfully onboard new accounts.
• Proactively resolve client specific issues and needs.
• Practice relationship building specific to each client based on their needs and culture.
• Understand and demonstrate a strong understanding of benefit plan designs and their impact for each client, and coordinate plan design changes understanding the client's goals & needs.
• Audit and execute distribution of reports to clients and brokers.
• Knowledgeable in all aspects of compliance and communicating with client and brokers on timing of those requirements along with associated costs.
• Demonstrates the KBA value proposition to both client and brokers, incorporating it into all recommendations and resolutions.
• Attend and facilitate team meetings/training as required.

All qualified applicants for the Account Representative position will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender.