Consultant, Sales and Service; Florida Gulf Coast University

Consultant, Sales and Service

Florida Gulf Coast University, Fort Myers, Florida, On Site.

Playfly Sports is looking for a Consultant, Sales and Service to join our team at Florida Gulf Coast University. Consultants serve as the primary liaison between current and prospective fans and donors and the Athletics Department. They are responsible for renewing and growing all season ticket accounts, mini plan holders, group ticket relationships, and generating new business through upselling, cross‑selling, and referrals.

The Consultant revenue is generated primarily from outbound phone calls, supplemented by email marketing, face‑to‑face presentations, and in‑arena/stadium tours. Additional duties include handling all forms of inbound communication, addressing and answering questions, comments, or concerns, conducting on‑site and off‑site appointments, and attending season ticket member events for all ticketed university athletics sporting events. Day‑to‑day leadership and mentoring of this position will be provided by the Playfly Aspire Leadership.

Consultants will receive the tools, programs, and systems necessary to "BE GREAT".

• Sell ticketed sports including basketball, soccer, baseball, softball, and volleyball, and their full menu of ticketed products.
• Perform arena tours, on‑site presentations, outbound calls, and service inbound calls for the Athletic Department for all ticketed sports.
• Meet or exceed sales goals while providing superior customer service.
• Grow the sales portfolio continuously by attracting additional business leads.
• Manage and retain a large account base of season ticket members and group sales clients.
• Service all existing season ticket members.
• Facilitate season ticket member upgrades and additional seat requests.
• Set and execute out‑of‑office and arena tour appointments to grow relationships and revenue within the current fan base and prospective leads.
• Maintain records of all prospects and customers within the ticketing database.
• Make a minimum of 30 connections (conversations) with fans daily, with regular tracking in CRM.
• Contact local businesses and individuals via phone, in‑person appointments, and networking events to sell season tickets, corporate, partial plans, and group ticket plans.
• The candidate will be accountable for certain levels of outbound sales activity (executed/scheduled) and daily goals.
• Work home games and season ticket member events, performing various ticket sales and service duties throughout the game.
• Provide exceptional customer service to fans.
• Perform sales and relationship cultivation phone calls, text messages, emails, etc. with season ticket holders, businesses, individuals, groups, and prospective buyers.
• Utilize strategic ticketing programs, promotions, and sales strategies to generate season ticket revenue.
• Execute season ticket retention programs and build relationships with assigned season ticket holders.
• Other job‑related duties as assigned.

• Bachelor’s degree is preferred but not required.
• Experience with ticketing software and CRM program is preferred.
• Experience with Ticket Return software and Hub Spot CRM is a plus but not required.
• Experience in ticket sales is preferred but not required.
• Previous customer service or retail sales experience; display a genuine desire to help people.
• Computer proficiency (Microsoft Word, Excel, Outlook) and detail oriented.
• Excellent communication, presentation, and listening skills.
• Ability to work well with others and comfortable taking initiative.
• Ability to encourage collaboration, flexibility, equity and inclusion that enables colleagues to contribute to their full potential, feel valued, and supported.
• Ability to work nights and weekends when needed.
• Paciolan ticketing software and Salesforce CRM experience is a plus.

• Availability to work outside typical office hours including nights and weekends as needed.
• The work is sedentary in nature.
• Walking, standing, bending and carrying of light office items is required.
• The work is typically performed in an adequately lighted and climate‑controlled office environment.
• May require occasional…