Territory Business Manager - Fresno​/Reno

Are you motivated to participate in a dynamic, multi-tasking environment? Do you want to join a company that invests in its employees? Are you seeking a position where you can use your skills while continuing to be challenged and learn? Then we encourage you to dive deeper into this opportunity. We believe in career development and empowering our employees. Not only do we provide career coaches internally, but we also offer many training opportunities to expand your knowledge base!

We have highly competitive benefits with a variety of HMO and PPO options. We have a company 401k match along with an Employee Stock Purchase Program. We have tuition reimbursement, leadership development, and even start employees off with 16 days of paid time off plus holidays. We offer wellness courses and have highly engaged employee resource groups. Come join the Neo team and be part of our amazing World Class Culture.

As an employer, we promise to provide you with a purpose-driven mission in which you have the opportunity to save lives by improving patient care through the exceptional work you perform. Together, we will become the world’s leading cancer reference laboratory.

The Territory Business Manager (TBM) reports to the Regional Director in their assigned region within the Clinical Services commercial organization and serves as the primary customer owner of and contact for all accounts within their assigned territory. The TBM is responsible for calling on all stakeholders within their territory such as pathology, community oncology, hospital oncology, academic centers, reference labs and private physician groups selling the full portfolio.

This role is responsible for identifying opportunities to expand share of care and maintaining business within their current customer base as well as acquiring new customers in the community oncology by selling the full portfolio. The TBM is responsible for the entire sales process for all of their assigned accounts. The TBM facilitates the involvement of all specialist teams such as the Oncology Sales Specialists (OSS) and support resources such as the Client Success Specialists (CSS) to increase account value.

The TBM should also engage the Key Account Manager (KAM) to target and support Tier A accounts. The TBM is responsible for operating their territory within their given operating budget.

• Achieves annual sales goals through efficient management and satisfaction of customer needs within assigned territory.
• Primary account owner of Tier A, B, C accounts.
• Engage with KAMs to target and support Tier A accounts.
• Owns the entire sales process for assigned accounts.
• Works with OSS and CSS to increase account value.
• Develops and maintains relationships with key decision makers in accounts.
• Identifies and pursues new business opportunities within existing accounts.
• Collaborates with marketing and product teams to develop strategies for account growth.
• Stays up-to-date on industry trends and competitive landscape.
• Ensures customer satisfaction and retention through proactive communication and problem‑solving.
• Responsible for consultative sales and promotion of the Company’s products within assigned territory.
  • Develops and maintains territory coverage plan with Regional Manager
  • Provides routine service to key assigned accounts
  • Properly presents key products as directed
  • Communicates regularly with all members of assigned territory team
• Responsible for market development activities.
  • Focuses on development and maintenance of key accounts with their KAM
  • Performs product in‑service training to ensure customer satisfaction as needed
  • Produces frequent market feedback on products, competition and market conditions to the Regional Manager and Marketing Manager
  • Develops and maintains territory specific information relative to competitors and distributors in the market
  • Develops, maintains and delivers accurate information on lost business
• Generates ideas…