Customer Service Representative

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At David’s Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the wedding dress that matches a personal style—or the career that is a perfect fit.

Join a company that dominates the products in its category and takes care of customers with one of the highest customer service scores in retail.

We make dreams happen—apply today!

The Customer Service Representative (CSR) is responsible for interacting with all customers in a friendly, positive, authentic, empathetic, and professional manner to deliver a consistent Five-Star Customer Service Experience. The CSR reports to the Store Manager, in partnership with the Operations Supervisor/Manager. The CSR supports the welcome desk, cash wrap, systems/processes, inventory management, and daily routines to ensure the store is foundationally excellent and that the customer has an exceptional shopping experience.

• Welcome all customers with genuine, friendly enthusiasm over the phone, virtual chats and in person; communicate clearly and concisely; adapt your style to suit the customer by problem solving, using excellent phone skills and resolving conflict.
• Use all systems to manage the customer flow to deliver a Five-Star Customer Service experience.
• Maintain all service vows which include Being Prepared, Welcoming, meeting the needs and being there for all customers, including all operational checklist tasks and meeting customers’ emotional and practical needs.
• Provide an exceptional service experience to multiple customers at one time and contribute to the store’s Five-Star Customer Service; proactively address customer concerns with confidence and know when to escalate and partner with leadership.
• Communicate how alterations can play a role in perfecting the dress for her event in partnership with Alterations; promote all alteration services and personalization options.
• Maintain store standards to support a flawless shopping experience and uphold the dress code policy.
• Respond promptly to customer questions with product and service information; build and maintain long-term relationships to meet and exceed customer satisfaction and loyalty.
• Engage in inventory management procedures by processing orders, receiving, and ensuring first quality standards for all merchandise.
• Support cash wrap processes and transact accurately to ensure customers feel celebrated; assist with all sales promotions and visual updates.
• Other duties as assigned.

• Occasionally stand, walk, and sit for extended periods; reach for tools and objects; climb stairs; stoop, kneel, crouch, or crawl; talk to and hear customers.
• Occasionally lift up to 25 pounds.
• See close and distant objects, use peripheral vision and depth perception, and read and use computers, electronic devices, and phones for long periods.

• High school diploma or equivalent, or 1–2 years of prior retail experience in apparel, service, or a specialty store environment.

• Part Time Benefits Include:
  Rewarding Environment and Competitive Pay;
  Team Bonus;
  Dayforce Wallet – Get Paid Early;
  Generous Team Member Discount After First Pay Period;
  Vision Care;
  Supplemental Insurances (Critical Illness, Hospital Indemnity and Accidental Injury); 401K Program;
  Discounts for Identity Theft Protection;
  Discounts for Home and Auto Insurance;
  Discounts for Mobile;
  Legal Benefits (Met Life Hyatt Legal Plans);
  Pet Insurance.

David’s Bridal is committed to Diversity, Equity, and Inclusion. We encourage applications from all qualified candidates and accommodate persons with disabilities. For accommodation at any stage of the application process, contact Human Resources at  or .

Disclaimer:
This description highlights the general nature and level of work and is not a comprehensive listing of duties. Starting pay varies by position, location, training, and experience. Base pay range is $13-16/hr and may vary by location and internal equity.

• Seniority level:
  Entry level
• Employment type:
  
  Part-time
• Job function:
  Other
• Industries:
  Retail

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