Shift Lead

Shift Leader at our FGCU store located at 19800 Village Center Drive Suite 230-B Ft. Myers, FL 33913
. You are the captain of our bakery day or night, ensuring smooth operations and exceeding customer expectations.

• Flexible part‑time work schedules
• Paid vacation and sick time off
• Interactive training & mentorship
• Pet insurance for your furry loved ones
• Job stability with a rapidly growing and reputable company
• Achievable growth/promotion opportunities
• Fun, exciting team environment
• Employee discount and FREE cookies with every shift

• Provide excellent customer service and quality products to all guests during their experience in our bakeries.
• Support store leadership by maintaining operations during your shift; communicate pertinent information, monitor production efficiency, hold the team accountable to company standards, and assist in training and coaching team members.
• Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team.
• Support and work alongside the Cookie Crew.
• Maintain a safe, clean, working environment for guests and staff and adhere to safe food handling practices.
• Manage cash handling and deposits.

• At least 1 year of customer‑service focused experience.
• Experience with point‑of‑sale systems.
• Outstanding communication, time management, and people skills.
• Outgoing, friendly, and patient.
• Detail‑focused and results‑oriented.
• Ability to lead by example and motivate others.
• Ability to lift up to 40 lbs.
• Legally eligible to work in the United States.
• Must be 18 years or older to be employed.

Insomnia Cookies was founded in a college dorm room by then‑student Seth Berkowitz. From its humble beginnings, our innovative bakery‑plus‑delivery concept has grown into a cult brand known for delivering warm, delicious cookies all day and into the night. With over 300 stores worldwide, a flagship experiential concept, and a rapidly expanding nationwide delivery and gifting portfolio, Insomnia Cookies is revolutionizing the cookie game by truly "Imagining What’s Possible."