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Shift Lead

Job in Fort Myers, Lee County, Florida, 33916, USA
Listing for: Insomnia Cookies
Full Time position
Listed on 2025-12-09
Job specializations:
  • Restaurant/Food Service
    Catering, Cook & Chef
Job Description & How to Apply Below

Shift Leader at our FGCU store located at 19800 Village Center Drive Suite 230-B Ft. Myers, FL 33913
. You are the captain of our bakery day or night, ensuring smooth operations and exceeding customer expectations.

Shift Leader Perks
  • Flexible part‑time work schedules
  • Paid vacation and sick time off
  • Interactive training & mentorship
  • Pet insurance for your furry loved ones
  • Job stability with a rapidly growing and reputable company
  • Achievable growth/promotion opportunities
  • Fun, exciting team environment
  • Employee discount and FREE cookies with every shift
Responsibilities
  • Provide excellent customer service and quality products to all guests during their experience in our bakeries.
  • Support store leadership by maintaining operations during your shift; communicate pertinent information, monitor production efficiency, hold the team accountable to company standards, and assist in training and coaching team members.
  • Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team.
  • Support and work alongside the Cookie Crew.
  • Maintain a safe, clean, working environment for guests and staff and adhere to safe food handling practices.
  • Manage cash handling and deposits.
Desired Skills/Experience
  • At least 1 year of customer‑service focused experience.
  • Experience with point‑of‑sale systems.
  • Outstanding communication, time management, and people skills.
  • Outgoing, friendly, and patient.
  • Detail‑focused and results‑oriented.
  • Ability to lead by example and motivate others.
  • Ability to lift up to 40 lbs.
  • Legally eligible to work in the United States.
  • Must be 18 years or older to be employed.
About Us

Insomnia Cookies was founded in a college dorm room by then‑student Seth Berkowitz. From its humble beginnings, our innovative bakery‑plus‑delivery concept has grown into a cult brand known for delivering warm, delicious cookies all day and into the night. With over 300 stores worldwide, a flagship experiential concept, and a rapidly expanding nationwide delivery and gifting portfolio, Insomnia Cookies is revolutionizing the cookie game by truly "Imagining What’s Possible."

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