Responder​/veteran Care Coordinator

Overview

Position

Description:

United Way 211 1st Responder/Veteran Care Coordinator

Supervisor:
Director of 211

Classification:
Full time, Hourly non-exempt

Wage: $19.42 per hour DOE

Send resume to:
Xavier Varela (Xavier)

Final date to receive applications: 5:00 PM February 6, 2026

ABOUT UNITED WAY OF LEE, HENDRY, AND GLADES (UWLHG):
United Way is a volunteer-driven organization dedicated to improving the quality of life for all people in our community. This is accomplished through fundraising, fund distribution (90+ partners), community building, volunteer advancement, and information and referral. UWLHG is a $20 million nonprofit social services organization with 75+ employees in five locations, main campus at 7273 Concourse Drive, Fort Myers, FL.

Funding comes from private donations and grants (local, state, and federal).

Job Summary:
The 1st Responder/Veteran Care Coordinator will provide comprehensive system navigation and support through intake, screening, assessment, referral, and linkages to 211 resources and services. The role supports individuals in their improvement process and collaborates, coaches, and challenges individuals to view presenting crises as opportunities for growth and change.

• Model the attributes of respect, trust, sensitivity, and confidentiality to callers, volunteers, and coworkers.
• Demonstrate competency in peer recovery, including:
• Actively implementing the values, philosophy, and standards of the Recovery Peer Specialist.
• Modeling relationship building based on the tenets of peer support with callers, volunteers, and coworkers.
• Attaining certification as a Recovery Peer Specialist within the required time frame of hire.
• Providing care coordination services via telephone, email, IM/Chat, and in-person to 1st Responders/Veterans.
• Advocate on behalf of 1st Responders/Veterans and families to access federally funded and private organizations to meet basic and related service needs.
• Conduct comprehensive needs and service assessments via telephone, email, or IM/Chat.
• Assist clients and agencies with problem solving to arrive at effective solutions. Types of calls include basic needs, mental health (possible suicide threats), homelessness, and medical requests.
• Maintain confidentiality of client information.
• Accurately document client assessments and referrals in the program data system.
• Perform follow-up procedures to ensure quality of service delivery.
• Assist the 211 Contact Center as needed to ensure adequate coverage and high-quality service delivery during periods of increased demand, staffing needs, or emergency response.
• Engage in cross-departmental collaboration with United Way programs, including the United Way Volunteer Center and VITA, to support programmatic coordination and enhance client access to services and resources.
• Support the Program Manager in all aspects of programming, including data collection and reporting, meeting preparation and support, and other identified tasks as assigned.
• Emergency Response: all employees may be required to work before, during, or after an Emergency as needed. Duties may be outside the normal scope to fit county needs.
• Some travel is required.
• Other duties as assigned.
  
  Note:
  
  This job description is not a comprehensive list of activities and responsibilities and may change at any time with or without notice.

• Experience serving in one of the armed services.
• Experience working with the 1st Responder/Veteran population is highly desirable.
• Four-year degree in a Human Service-related field is preferred or two-year degree with equivalent experience. Direct experience may be substituted for education as appropriate.
• Strong organizational skills, critical thinking, and problem-solving abilities.
• Effective communication skills (written, verbal, interpersonal).
• Ability to work independently and in a team-oriented environment.
• Ability to handle multiple responsibilities in stressful situations.
• Ability to establish and maintain positive, diverse working relationships.
• Proficiency in database systems and Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Knowledge of community resources and services in Southwest…