General Manager

Overview

Schedule: Full-time; evenings, weekends, and holidays as required for events and public operations

Reports To: Executive Director

Calusa Nature Center and Planetarium (CNCP) is a nonprofit organization with the mission of “Inspiring People to Connect with Nature.” CNCP focuses on the care of non-releasable rehabilitated wildlife, environmental education, astronomy, and ecological well-being for the Southwest Florida community and visiting guests.

The General Manager serves as the primary on-site leader responsible for the daily operations of Calusa Nature Center and Planetarium. This role oversees staff and volunteer supervision, visitor services, programs, events, memberships, rentals, and front desk operations while ensuring a high-quality visitor experience and alignment with CNCP’s mission.

Working closely with the Executive Director, the General Manager supports operational goals, outreach efforts, administrative functions, and community engagement while ensuring organizational policies, safety standards, and nonprofit best practices are consistently followed.

• Oversee daily public operations to ensure a safe, efficient, and welcoming environment
• Ensure exhibits, animal areas, public spaces, and front desk operations are visitor-ready
• Coordinate basic facility maintenance, supplies, and vendor communications
• Ensure compliance with safety, child protection, OSHA, and operational protocols
• Manage CNCP facility rentals, including scheduling and on-site coordination
• Supervise front desk staff, assistants, interns, and volunteers
• Coordinate staffing schedules for daily operations, programs, and special events
• Support onboarding, training, and day-to-day supervision of staff and volunteers
• Manage the CNCP volunteer program in coordination with department leaders
• Utilize the POINT volunteer management system for scheduling, communication, and tracking volunteer hours

• Oversee admissions, memberships, retail sales, and daily operational reporting
• Manage the CNCP membership department and produce accurate membership reports
• Ensure accurate attendance tracking, cash handling, and record keeping
• Respond to visitor inquiries in person, by phone, and via email
• Maintain an organized, professional, and welcoming front desk environment

• Coordinate logistics for planetarium shows, public programs, field trips, camps, rentals, and special events
• Support setup, breakdown, staffing coordination, and guest flow for events and fundraisers
• Assist with scheduling and operational support for planetarium programming
• Provide operational support for development of special events, fundraising activities, and educational programming

• Support school field trips, camps, and group visits through staffing coordination and on-site oversight
• Assist with outreach initiatives, partnerships, and community events
• Use CRM tools to support outreach efforts, track contacts, and assist with communications and follow-up

• Direct office activities to maintain efficiency and compliance with CNCP policies
• Oversee telephone services, email correspondence, and mail distribution
• Maintain filing systems, records, schedules, incident reports, and meeting documentation
• Provide general data entry, basic bookkeeping, and expense tracking
• Maintain inventory of office supplies and coordinate office equipment maintenance
• Maintain accurate records of incoming and outgoing donations and donor correspondence
• Provide regular operational updates and reports to the Executive Director
• Attend scheduled meetings as required
• Perform other related duties as assigned

• High school diploma or equivalent required;
  Associate’s degree preferred
• Prior experience in operations, volunteer coordination, nonprofit administration, museums, education, hospitality, or customer service strongly preferred
• Quick Books and Microsoft O365 experience preferred
• Strong organizational, leadership, and supervisory skills
• Excellent verbal, written, interpersonal, and customer…