Club Manager

The Club Manager will oversee gym operations to ensure an exceptional “Judgement Free” member experience while driving financial success. The Club Manager leads a positive, motivating team, providing continuous support in employee training and development.

• Recruit, hire, train and develop a high‑performing staff consisting of Assistant Managers, Member Service Representatives, Trainers, and Custodians.
• Create and maintain a welcoming atmosphere for all members, prospective members and guests and ensure staff follows superior customer service guidelines.
• Staff management:
  • Schedule staff and ensure all shifts are covered.
  • Lead by example, maintain consistent accountability for direct reports by training and coaching, ensuring adherence to PF’s values and goals.
• Administration and processing of all weekly/bi‑weekly employee payroll.
• Resolve employee issues or concerns.
• Perform front‑desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• New member sign‑up.
• Take prospective members on tours.
• Facilitate all member requests, issues and questions.
• Ensure prompt gym opening/closing.
• Oversee cleanliness and maintenance of facility, taking responsibility for the largest section of cleaning daily.
  • Ensure safety of employees, members and club property.
• Determine and communicate equipment repair in a timely manner.
• Manage marketing efforts by ensuring staff is aware and trained on all marketing promotions.
• Authorize expenditures and refunds, and make daily bank deposits.
• Prepare all HR related forms and submit to Corporate Payroll Team.
• Track statistics and reports (weekly, monthly, annually).
• Provide backup support for any employee who is absent.

• Superior customer service skills, preferably in the fitness industry.
• Experience as an Assistant Manager at Planet Fitness.
• Exceptional leadership, diplomacy and listening skills.
• Basic computer proficiency (Microsoft Suite).
• Hard‑working, enthusiastic and energetic.
• Current CPR certification required.
• High school diploma / GED equivalent required.
• Must be 18 years of age or older.

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.

Compensation: $36,000.00–$42,000.00 per year.