Director, IT Operations

One Oncology is positioning community oncologists to drive the future of cancer care through a patient-centric, physician-driven, and technology-powered model to help improve the lives of everyone living with cancer. Our team is bringing together leaders to the marketplace to help drive One Oncology’s mission and vision.

Why join us? This is an exciting time to join One Oncology. Our values-driven culture reflects our startup enthusiasm supported by industry leaders in oncology, technology, and finance. We are looking for talented and highly-motivated individuals who demonstrate a natural desire to improve and build new processes that support the meaningful work of community oncologists and the patients they serve.

The Director, IT Operations will provide strategic and hands-on leadership of Sun State Medical Specialists’ IT Operations function, including the management of the Orlando data center, and infrastructure management at all 100+ practice locations. This role will ensure reliable operations, timely escalation of field support, and the successful delivery of infrastructure and cloud projects across the SMS organization. The Director will combine strong people leadership with deep technical expertise in infrastructure, networking, and cloud platforms to drive operational excellence, standardization, and scalability in support of One Oncology’s mission.

This is a full-time, onsite position supporting clinics across multiple locations in Florida. The role requires up to 30% travel. Candidates must be based in Florida or Nashville, TN, and be able to travel regularly to clinic sites.

• Lead the technical strategy, infrastructure management, and IT project execution for the entire Sun State Medical Specialists practice in Florida.
• Partner with the VP, IT Support and Director, IT Operations (One Oncology), and Sr. Director, IT Security to define and execute the SMS IT strategy aligned to company priorities.
• Lead field support team members, ensuring successful onsite resolution of issues, and boots on the ground for project execution related tasks.
• Partner with OO Network Operations Center team, utilizing RMM tools to manage, monitor, patch, and respond to alerts across all SMS infrastructure, including the datacenter.
• Oversee tier 3 incident escalation processes for SMS, ensuring timely resolution of complex infrastructure and service-impacting issues.
• Oversee and assist with the management of the PC lifecycle refresh process at SMS practice locations.
• Manage IT Change Management, Major Incident Management, and Problem Management for SMS, aligning with One Oncology’s process.
• Manage SMS IT business continuity and disaster recovery planning, including backup and recovery plans.
• Direct the delivery of IT infrastructure, cloud, and other projects at SMS, ensuring projects meet scope, schedule, and quality targets.
• Define, implement, and continuously improve IT operations policies, procedures, and best practices to ensure high availability, security, and resilience.
• Drive effective communication and collaboration between SMS IT resources and the centralized One Oncology support team.
• Establish performance metrics and reporting to measure the effectiveness of SMS IT Operations and demonstrate value to the enterprise.
• Manage vendor relationships, contracts, and budgets for infrastructure and cloud services related to SMS.
• Other duties as assigned to help drive our mission of improving the lives of everyone living with cancer.

• Proven leadership experience managing multi-disciplinary IT operations teams in a high-growth or distributed environment.
• Deep expertise with Microsoft 365 platform, cloud backup solutions, and system monitoring tools.
• Strong technical expertise across infrastructure (networking, servers, storage), cloud services (AWS, Azure, or similar), and IT operations tooling.
• Datacenter management experience, including network architecture, VMWare, & hybrid cloud environments.
• Skilled in disaster recovery planning, system performance optimization, and operational resiliency.
• Excellent people leadership skills with a track record of building high-performing, collaborative teams.
• Strong business acumen with the ability to align IT investments and operations to organizational goals.
• Outstanding communication skills with the ability to explain complex technical concepts to non-technical stakeholders.
• Ability to manage competing priorities in a dynamic, high-pressure environment.

• Bachelor’s degree in computer science, IT, or a related field or equivalent work experience.
• 8+ years of progressive leadership experience in IT Operations, including management of multi-disciplinary teams, budgets, and strategic initiatives.
• Superior verbal and written communication skills.
• Willingness to stay current with emerging networking technologies and industry trends.
• Healthcare and/or IT MSP experience is a plus.