Information Technology Support Technician

Shift: 8:00 AM to 5 PM with 1 hour break. Shift may change to 7 AM-4 PM or 9 AM-6 PM throughout the project based on needs.

Job Type: Contract – 5-6 months and can extend

We are seeking a reliable and customer-focused IT Support Specialist to provide technical assistance and support for a Windows-based corporate environment. The ideal candidate will be responsible for troubleshooting hardware and software issues, maintaining IT systems, and ensuring end-users can operate efficiently within a Microsoft infrastructure.

• Provide first- and second-level technical support for desktop, laptop, and peripheral devices
• Install, configure, and maintain Microsoft Windows operating systems (Windows 10/11)
• Manage and support Microsoft 365 applications (Outlook, Teams, Word, Excel, SharePoint, One Drive)
• Administer user accounts and permissions in Active Directory
• Support and maintain Microsoft Exchange (on-premises or Exchange Online)
• Perform system imaging, deployment, and patch management
• Troubleshoot network connectivity issues (LAN/WAN, VPN, Wi-Fi)
• Configure and support printers, scanners, and other office peripherals
• Maintain endpoint security solutions including antivirus and endpoint protection tools
• Document support requests, resolutions, and IT procedures in ticketing systems
• Assist with IT asset management and inventory tracking
• Escalate complex technical issues to senior IT staff or third-party vendors when necessary

• 1+ years of experience supporting Windows-based environments
• Strong knowledge of Windows OS installation, configuration, and troubleshooting
• Experience with Active Directory, Group Policy, and user account administration
• Familiarity with Microsoft 365 administration
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
• Experience with remote support tools
• Strong problem-solving and communication skills

The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.