Digital Communications Lead

Description

This role is based on-site in Fort Myers. The salary range for this position is $55,952.00 - $78,332.80, with starting salary dependent upon experience, qualifications, and relevant background.

Are you a strategic communicator who sees opportunity where others see complexity? Do you enjoy turning detailed information into clear, engaging digital content that truly serves people?

We’re looking for a creative, strategic, and data-driven Digital Communications Lead to manage our digital presence.

In this role, you won’t just manage a website or schedule social posts. You’ll be at the center of how our community experiences the Lee County Tax Collector online. From shaping user-friendly web content to developing engaging social media strategies, you’ll help ensure our services are accessible, accurate, and easy to understand.

If you thrive in a role that blends creativity, strategy, and measurable results — from writing and analyzing performance data to collaborating across departments and improving user experience — this is your opportunity to shape meaningful public engagement.

As our Digital Communications Lead, you’ll have the opportunity to:

• Shape and elevate the agency’s digital presence
• Bring creativity and clarity to essential public services
• Take ownership of digital platforms and content strategy
• Use analytics to inform decisions and drive improvement
• Collaborate with a supportive team that values innovation, professionalism, and 5-Star service

If you’re ready to use your digital expertise to bring creativity and clarity to public service while strengthening public trust and improving how our community interacts with government services, we’d love to meet you.

Paid Time Off & Holiday Pay

Medical, Dental, Vision and other short- and long-term disability programs;
Telehealth and wellness programs such as Accident Protection Plans and Critical Illness Plans

Florida Retirement System and Deferred Compensation with Employer Match

Company paid Life Insurance

Additional Life Insurance for you and your family and Pet Insurance

Employee Assistance Program (EAP), Legal and financial assistance benefits

Training & Development Programs, Tuition Reimbursement

The Digital Communications Lead manages the Tax Collector’s digital platforms, including public-facing and internal websites and social media channels. This role ensures digital communications are engaging, accessible, accurate, and aligned with agency brand standards and objectives.

Operating under the direction of the Chief Communications Officer, the Digital Communications Lead establishes digital content standards, oversees publishing workflows, analyzes performance metrics, and develops creative strategies that connect the agency with the community.

• Develop, implement, maintain, and continuously improve the agency’s public-facing and internal digital platforms, including websites, the intranet, and social media channels, to increase engagement, awareness, and trust.
• Oversee all editorial, visual, and functional aspects of agency websites, including usability, performance, and compliance with Americans with Disabilities Act (ADA) and accessibility standards.
• Apply user experience (UX) and accessibility best practices to improve how the public finds, understands, and uses digital information.
• Ensure all digital content is current, accurate, user-friendly, and aligned with established brand and content standards.

• Write, edit, proofread, and publish digital content across platforms, translating complex government information into clear, accessible messaging for the public.
• Lead the creation and execution of social media content, identifying platform-specific messaging approaches and opportunities.
• Develop creative digital content ideas that connect agency messages to relevant cultural moments and community interests, while ensuring alignment with brand standards, accuracy, and professional tone.
• Create and adapt multimedia…