Specialist, Patient Care II

** Job Description Summary
** The Patient Care Specialist II performs advanced administrative and patient access duties to support daily  medical office operations. This role is responsible for independently registering patients, verifying insurance,  processing referrals, and resolving basic billing or documentation issues. The Specialist II ensures all  interactions comply with HIPAA, privacy, and organizational policies while consistently providing exceptional  service to patients, families, and staff
** How will you make an impact & Requirements
** Greets, registers, and checks in patients, ensuring all demographic, insurance, consent, and contact  information is accurate and current in the EHR.  
• Collects and processes copayments following standard cash-handling and reconciliation procedures.  
• Verifies insurance eligibility, obtains required authorizations, and documents verification results  accurately in the patient record.  
• Provides clear explanations of check-in processes, insurance requirements, and payment expectations.  
• Answers and routes phone calls, schedules or reschedules appointments, and maintains daily  appointment schedules while communicating adjustments to clinical staff.  
• Processes urgent specialist referrals, appointment ticklers, and medical record release requests in a  timely and accurate manner.  
• Performs clerical and administrative tasks including filing, faxing, scanning, and uploading documents  into the EHR.  
• Reviews patient accounts for outstanding balances or documentation errors and partners with billing  to resolve discrepancies.  
• Maintains full HIPAA and privacy compliance by safeguarding patient information, properly managing  documentation, and limiting access to authorized users only.  
• Identifies and reports potential privacy breaches, compliance risks, or billing concerns promptly  according to established protocols.  
• Prepares, routes, and manages medical documentation to ensure completeness, confidentiality, and  accuracy.  
• Provides professional, courteous customer service and maintains composure during high-volume or  challenging situations.  
• Coordinates scheduling across multiple providers, departments, or specialties to support efficient  patient flow.  
• Audits patient charts, registration data, and referral documentation to identify and correct compliance  or process issues.  
• Participates in mandatory training programs related to compliance, privacy, workflow changes, and  patient experience.  
• Supports the Practice Manager and care team with assigned administrative tasks.  
• Participates in departmental audits, workflow redesign initiatives, and implementation of new systems  or technologies.  
• Prepares and distributes operational reports related to scheduling efficiency, registration accuracy, or  service metrics.  
• Demonstrate excellent guest service to internal team members and patients.  
• Performs other related duties as assigned.

Mosaic Health is a national care delivery platform focused on expanding access to comprehensive primary care for consumers with coverage across Commercial, Individual Exchange, Medicare, and Medicaid health plans. The Business Units which comprise Mosaic Health are multi-payer and serve nearly one million consumers across 19 states, providing them with access to high quality primary care, integrated care teams, personalized navigation, expanded digital access, and specialized services for higher-need populations.

Through Mosaic Health, health plans and employers have an even stronger care provider partner that delivers affordability and superior experiences for their members and employees, including value-based primary care capacity integrated with digital patient engagement and navigation. Each of the companies within Mosaic Health provide unique offerings that together promise to improve individuals' health and wellbeing, while helping care providers deliver higher quality care.

For more information, please visit  Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws.

If you require an accommodation for the application or interview process, please let us know and we will work with you to meet your needs. Please contact  for assistance.
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