Senior Service Account Manager

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Join to apply for the Senior Service Account Manager role at Optum

This position is Field Based and requires regular travel to various locations as part of your daily responsibilities.

We’re a dynamic partnership formed by Quest and Optum to combine our unique expertise. As part of the growing family of United Health Group, we’ll leverage our compassion, our talent, our resources and experience to bring financial clarity and a full suite of Revenue Management services to Healthcare Providers, nationwide.

This position is full-time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 5:00 pm.

We offer 4 weeks of on-the-job training. The hours of training will be aligned with your schedule.

Primary Responsibilities

• Manage and educate Quest Diagnostics’ client offices (Client Accounts- physicians, nurses, office managers, Quest Vendor Management) and Commercial staff, in order to analyze billing concerns that are the result of an EMR set up
• Responsible for the identification of client accounts with EMR issues that cause Missing Information or Denial inflows resulting in patient price concessions for Revenue Services
• Responsible for representing Quest Diagnostics to their clients in a professional manner; maintaining, improving, and enhancing the client’s billing experience and reducing rework for their office and inflows for Optum
• Client visits could be conducted as part of the job responsibilities. Interaction with the assigned BSS will be necessary for client training concerns. Account visits will be prioritized based on the analysis and the level of effort in resolving the EMR situation
• Act as liaison for customer problems as necessary and communicate those to the appropriate person or department
• Position is responsible for improvements to defined goals
• Must have the ability to develop and sustain good customer relationships. Must have strong planning and organizational skills along with strong problem-solving skills. Must be a motivated self-starter
• Excellent written and oral communication skills
• Must be able to work independently, as well as part of a goal-oriented team
• Work with Quest Vendor Management and Implementation teams to test new EMR clients for all billing components including the compendium files to ensure MLCP Checking, and ABN generation are set up
• Collaborate with Front End Billing to ensure IMDB mapping databases are continuously reviewed / updated to ensure accurate data
• Other duties as assigned

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.



Required Qualifications

• High School Diploma / GED
• Must be 18 years of age OR older
• 3+ years of healthcare billing experience
• Ability to accommodate up to 50% travel with overnight stays included
• Must have valid driver’s license with proof of insurance
• Comfortable navigating Windows operating systems
• Experience working with healthcare billing systems
• Experience with Microsoft Word (create correspondence and work within templates), Microsoft Excel (data entry, sort / filter, and work within tables) and Microsoft Outlook (email and calendar management)
• Reside within a commutable distance from Fort Myers, FL
• Ability to work during our normal business hours of 8:00 am - 5:00 pm from Monday - Friday

Preferred Qualifications

• 3+ years of lab billing experience

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives.

The salary for this role will range from $58,800 - $105,000…