Medical assistant; Fort Myers

Job Description Summary

The Medical Assistant I (MA) is responsible for providing high-quality, compassionate clinical and administrative support to physicians, hospitalists, and other healthcare professionals in both outpatient and hospital-based settings. This role ensures efficient patient flow, accurate documentation, and exceptional patient care through coordination, education, and hands‑on service delivery while adhering to established clinical guidelines, provider supervision standards, and organizational policies.

• Conduct comprehensive patient intakes, including obtaining vital signs, recording medical histories, reviewing medication and allergy information, and complying with established protocols.
• Assist providers during examinations, minor procedures, wound care, and diagnostic testing while ensuring patient comfort and safety.
• Perform EKGs, immunizations, and specimen collection in accordance with policy and competency.
• Demonstrate excellent guest service to internal team members and patients.
• Perform other related duties as assigned.
• Prepare, label, and process laboratory samples and point-of-care tests accurately.
• Maintain infection control, safety protocols, and equipment calibration across all clinical areas.
• Support providers with patient triage, care coordination, and transitions across clinical settings.
• Provide patient education regarding medications, treatment plans, chronic condition management, and preventive care.
• Accurately document clinical data, provider instructions, and patient updates in the electronic health record (EHR).
• Schedule, confirm, and track patient appointments, referrals, authorizations, and test results to ensure timely care.
• Verify insurance coverage and assist with prior authorizations, billing, and coding processes as needed.
• Monitor inventory levels and prepare examination or procedure rooms with required supplies and equipment.
• Participate in performance improvement initiatives, clinical audits, and safety drills to support continuous quality improvement.
• Facilitate communication among patients, providers, and interdisciplinary teams to ensure coordinated, patient-centered care.
• Maintain confidentiality and adhere to HIPAA, OSHA, infection control, and all compliance standards.
• Uphold compassionate, culturally competent care while maintaining sensitivity to diverse patient populations.

• High school diploma or equivalent required.
• Prior clinical or internship experience preferred but not required.
• Graduate of an accredited Medical Assistant program required.
• Basic Life Support (BLS) certification required.
• Certification or registration (AAMA, AMT, NHA, or equivalent) strongly preferred.
• Bilingual (English/Spanish) preferred.
• Basic computer literacy: familiarity with electronic health record (EHR) systems preferred.
• Skilled in obtaining and documenting vital signs (blood pressure, temperature, pulse, respiration, SpO₂, height, and weight).
• Proficient in EKG administration and other routine diagnostic procedures as directed by the provider.
• Knowledge of infection control, universal precautions, and sterile technique.
• Competent in assisting with minor procedures, patient preparation, and clinical room setup.
• Proficient in medical terminology, documentation accuracy, and appointment scheduling.
• Ability to manage multiple priorities, follow workflows, and maintain confidentiality.
• Excellent communication, customer service, and team collaboration skills.
• Demonstrates professionalism, accountability, and teamwork consistent with the organization’s mission, vision, and values.
• Committed to continuous learning, patient-centered care, and upholding quality and safety standards.
• Ability to work independently in a fast‑paced, cross‑functional environment.

• Sedentary work.
• Exert up to 10 lbs force occasionally and/or negligible force to lift, carry, push, pull, or otherwise move objects.
• Perform repetitive wrist, hand, and finger movements.
• Maintain clear visual acuity to perform tasks such as preparing and analyzing data, transcribing, viewing a computer terminal, and extensive reading.
• Ability to lift up to 15 lbs independently; should not exceed 50…