Pt​/Ot Front Desk Coordinator

Description

We are seeking a friendly and organized individual to join our team as a Physical Therapy Front Desk Coordinator. As the first point of contact for our patients, you will play a crucial role in creating a positive and welcoming environment. Your primary responsibility will be to ensure efficient operations at the front desk, including scheduling appointments, managing patient records, and providing excellent customer service.

This position offers an opportunity to contribute to the well-being of patients and be a key player in delivering exceptional healthcare experiences.

Responsibilities:

• Greet and check-in patients in a warm and professional manner, ensuring a positive first impression.
• Answer phone calls, address inquiries, and schedule appointments efficiently.
• Daily Chart-Prep, verify insurance information, and assist patients with completing necessary paperwork.
• Update and maintain patient records accurately and confidentially.
• Coordinate with physical therapists and other staff members to ensure smooth patient flow.
• Collect and process payments from patients, maintaining accurate records of transactions.
• Handle administrative tasks such as filing, faxing, and managing office supplies.
• Communicate with patients regarding appointment reminders and follow-up care.
• Provide excellent customer service by addressing patient concerns and resolving issues promptly.
• Adhere to HIPAA regulations and maintain patient confidentiality at all times.

Qualifications:

• High school diploma or equivalent; additional education or certification in healthcare administration is a plus.
• Previous experience in a medical or healthcare setting is required.
• Previous experience in a Physical Therapy offices is preferred but not required
• Excellent communication skills, both verbal and written, with a friendly and professional demeanor.
• Strong organizational skills and the ability to multitask effectively in a fast-paced environment.
• Proficient computer skills, including experience with electronic medical records (EMR) systems.
• Ability to work collaboratively as part of a team and maintain a positive attitude.
• Attention to detail and accuracy in managing patient information and scheduling appointments.
• Familiarity with insurance verification and billing procedures is desirable.

Benefits:

• Competitive salary commensurate with experience.
• Comprehensive health benefits package.
• Paid time off and holiday benefits.
• Opportunities for professional development and growth within the organization.
• Supportive and collaborative work environment.