Center Clinical Manager

Center Clinical Manager

Join to apply for the Center Clinical Manager role at Chen Med.

We’re unique. You should be, too. We’re changing lives every day for both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?

We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team.

• Servicing the needs of our patients and running the clinical operations of the center to ensure operations meet demands.
• Leads and monitors performance of clinical operations and implements progressive improvements when needed.
• Ensures key performance targets are met, including SSP metrics, wait times, care team integrity and Care Promoter engagement and turnover.
• Leads great quality selection and hiring of clinical staff including Licensed Practical Nurses, Care Promoters and Medication & Pharmacy Techs.
• Collaborates with PCPs to manage care team performance.
• Provides and facilitates orientation and onboarding of new care team members ensuring they are fully trained.
• Ensures OSHA, clinical and quality standards of Chen Med are met by monitoring performance and implementing corrective action plans.
• Provides ongoing education and training in collaboration with the Market Clinical Manager.
• Supervises completion of patient care requirements by scheduling, assigning care team members and following up on work results.
• Manages and monitors operation of medical and administrative equipment, ensuring availability, maintenance and troubleshooting.
• Manages medical supply inventories to optimum levels.
• Completes all required training to dispense medications from medication room.
• Performs other duties as assigned and modified at manager’s discretion.

• Good business acumen and acuity.
• Excellent knowledge and understanding of basic clinical care principles, techniques, functions, practices and procedures.
• Knowledge of medical products, services, standards, policies and procedures.
• Excellent oral and written communication skills.
• Superb leadership and influence skills with the ability to mentor, motivate and inspire others.
• Skilled in taking patients’ vital signs and obtaining blood and other samples for laboratory work.
• Demonstrates a quality mindset focused on solving problems for patients and achieving team goals.
• Compassion and empathy for patients and family members.
• Ability to effectively collaborate with team members, including physicians, nurses, front desk staff, center managers and market leaders.
• Ability to use data to develop insights and manage multiple operations.
• Attention to detail and ensuring accuracy of reports and data.
• Manages multiple processes and leads a team.
• Maintains effective and organized systems to ensure timely patient flow.
• Calm and flexible in busy or stressful situations.
• Proficient in Microsoft Office Suite products and other database and/or presentation software.
• Willingness to travel locally, regionally and nationwide up to 10% of the time.
• Spoken and written fluency in English; bilingual a plus (Spanish/Creole).
• Uses independent judgment.

• High school diploma or GED equivalent required.
• BA/BS degree in Business or Healthcare Administration or a healthcare related field preferred.
• Active and good standing Licensed Practical Nurse (LPN) or nationally accredited Certified Medical Assistant required; other clinical licensure/certifications may be considered.
• A minimum of 5 years progressive work experience in a medical clinic, hospital or similarly regulated healthcare environment required.
• Minimum of 2 years management experience with direct reports required.
• IV Therapy certification for LPNs where required by State Board of Nursing.
• Basic Life Support (BLS) certification required within first 90 days.
• Experience working with geriatric patients preferred.
• EMR system experience a plus.

$54,358 - $77,655 Salary.

Mid-Senior level

Full-time

Administrative and Customer Service

Medical Practices

Fort Myers, FL