Patient Services Specialist

Why Join Us?

Sun State Medical Specialists (SMS) is proud to be a part of One Oncology in delivering exceptional, community-based specialty care across Florida. With a team of 105 physicians spanning urology, radiation oncology, medical oncology, breast surgery, general surgery, and head and neck surgery, SMS is committed to providing high-quality, accessible care. Our practice continues to expand services by offering advanced radiation therapies, in-house pharmacy and laboratory capabilities, care management, theranostics, cutting‑edge diagnostic imaging, and clinical research.

We are dedicated to recruiting top‑tier physicians to help increase access to affordable, high‑quality care throughout the state.

As the Patient Services Specialist, you are responsible for providing administrative and general support to staff, patients and physicians to ensure that a high quality, professional and efficient administration service is consistently provided to patients. This role is a crucial link between our patient’s and clinical teams.

• Customer Service
• Monitoring and reacting to patient feedback
• Monitoring the flow of patients and directing as appropriate
• Answering and attending to all telephone calls in a timely manner
• Responding to queries in accordance with the privacy policy
• Having a breadth of service knowledge to respond to patient queries
• Providing support to physicians and other internal customers, as required
• Assisting with patient questions regarding billing and insurance payments
• Maintenance and improvement of the patients’ waiting room
• Maintaining the look and feel of both patient and employee‑facing spaces, restocking supplies, and organization
• Dealing with people traffic, by directing vendors and visitors as they come and ensuring compliance to sign‑in protocols
• Maintaining the integrity of patient records
• Scheduling physician appointments with regard to availability & appropriate time frames
• Undertaking all actions to support a physician’s clinic visit, including ensuring the completeness of patient records prior to and subsequent to the visit
• Admitting and discharging patients, prior to and following consultation, evaluation and follow‑up appointments
• Registering new patients in a timely manner and ensuring the accuracy of personal and billing details
• Ensuring all documentation and correspondence required for the consultation appointment is registered
• Creating referring doctor records as required
• Following up on referrals
• Document management
• You are required to work co‑operatively within a multidisciplinary team and assist other team members to achieve team objectives and work outcomes.
• Adhere to the policies and procedures as documented in the work instruction manual and as directed
• Contribute to team development through contributing in team huddles, participating in team problem solving, supporting center leads and physicians with ad hoc tasks, etc.
• General administrative and patient support duties, e.g. document management, report generation
• Other duties as assigned.

• High School Diploma or equivalent
• Demonstrated ability in an administrative role within a busy, customer‑focused environment, medical preferred.
• Handle and resolve urgent matters and time‑critical medical appointments
• Strong organization and communication skills, with the ability to liaise with both internal and external stakeholders.
• Proven experience to work effectively both independently and in a team environment.
• Knowledge of patient billing systems and related funding mechanisms.
• Ability to use clinical administration systems, as well as Microsoft Office software
• Collaborative approach in working with the wider administration team and other internal customers, in line with the organization values.
• Flexible approach to work
• Travel as required to other centers

Entry level

Full‑time

Health Care Provider

Hospitals and Health Care

Location:

Fort Myers, FL

Salary: $18.00–$22.00 per hour

Job is open for applicants.