Receptionist, Healthcare

Facility: Ambassador Healthcare at College Park

Position: Receptionist

Location: Fort Myers, Florida

Shift: Part-Time | 3:30 PM – 7:00 PM

Pay Rate: $16.50 per hour

Ambassador Healthcare at College Park is seeking a friendly, professional, and dependable Part-Time Receptionist to serve as the first point of contact for our facility. This role is essential in creating a welcoming environment for residents, families, visitors, and staff while supporting daily front-desk operations and maintaining safety and compliance.

• Answer incoming telephone calls, determine the nature of calls, and route them to the appropriate department or individual
• Take and deliver messages or transfer calls to voicemail when staff are unavailable
• Provide callers with general information, including facility address, directions, and services
• Operate the paging and telephone systems as needed
• Coordinate resident calls by directing them to nursing units for residents without personal phones
• Greet visitors warmly and direct them to appropriate offices or resident rooms
• Monitor visitor access, sign-in procedures, and front-door activity, including elopement risk residents
• Offer beverages to visitors waiting for administrative staff when appropriate
• Ensure visitors comply with facility rules and policies
• Maintain updated directories including resident room lists, emergency contacts, department extensions, and on-call personnel
• Maintain a list of critical residents or residents restricted from receiving phone calls and route calls appropriately
• Monitor the presence and location of vendor and sales representatives within the facility
• Maintain positive communication with residents, families, medical professionals, and external healthcare organizations
• Strictly adhere to HIPAA and confidentiality requirements at all times

• Previous receptionist or customer service experience preferred
  , but not required
• Nursing home or long-term care experience preferred
• Friendly, professional, and approachable demeanor
• Strong interpersonal and communication skills (verbal and written)
• Basic computer proficiency, including Microsoft Office
• Strong organizational skills with the ability to multitask effectively
• Flexibility to work weekends and occasional weeknight shifts as needed

• Supportive and team-oriented work environment
• Meaningful role serving residents and families
• Stable, part-time schedule with consistent hours

If you enjoy working with people and take pride in providing excellent customer service in a healthcare setting, we encourage you to apply.