Customer Service Specialist

Overview

Lee Tran is seeking a Customer Service Representative to join our Lee Tran team. The Customer Service Representative is responsible for ensuring all riders have a first-class passenger experience while providing a high level of assistance to exceed our customers’ expectations continuously. If you are customer-service-oriented and love serving people, then this is your opportunity.

This is a year-round temporary position with opportunities for full-time and future advancement.

• Full medical insurance effective on the first of the month following the date of hire
• Florida Retirement System:
  Pension or Investment retirement plans

• Provide legendary customer service to passengers or potential passengers
• Professionally answer incoming calls and assist passengers with the scheduling of trip requests
• Provide friendly service and maintain positive relationships with all internal and external customers
• Greet and handle customers in a polite and friendly manner
• Resolve passenger issues
• Deliver route schedules to organizations as requested
• Be a creative thinker who enjoys a team-based atmosphere
• Assist passengers with fare-related inquiries
• Handle cash, checks, and credit cards as forms of payment during the bus fare purchasing process; balance a drawer at the end of the shift
• Complete required forms and reports
• May perform other job duties as assigned

• Education: High School graduation or GED
• Experience: One (1) year of fast-paced, professional customer service or closely related experience
• Driver's License: Possession of a valid driver's license with an acceptable driving record is required

• Bilingual preferred
• Strong work ethic with a sense of urgency; adaptable to fast-paced, changing environments
• Compassionate and professional when assisting individuals with disabilities
• Clear and effective verbal and written communication skills
• Able to read, follow instructions, and understand procedures, rules, and regulations
• Self-motivated, proactive, and able to work independently
• Highly organized with strong attention to detail
• Excellent interpersonal skills and a willingness to learn and grow
• Proficient with computers and general office equipment

The position’s work schedule is Monday through Friday, from 8:00 a.m. to 5:00 p.m., with rotating weekends and some holidays.