Call Center Specialist- PRN

Overview

Shell Point, 15000 Shell Point Blvd, Fort Myers, Florida, United States of America

Currently, we are seeking an individual to work on-call/PRN within our Call Center. This person will be the point of contact for all incoming calls or email requests from residents and internal departments for Maintenance, Housekeeping, or Property/Landscape issues. This person will also handle resident questions, complaints, and inquiries with the highest degree of courtesy and professionalism to resolve resident issues with one call resolution.

In addition, this person will monitor the emergency call system, schedule Special Services, issue resident bar codes, golf cart and bicycle stickers.

A strong customer service background is required.

One of the top 25 employers in Lee County, Shell Point boasts a caring and compassionate work environment where employees genuinely care for the residents they serve. It is an environment of kindness and dignity that sets us apart from the rest. With approximately 2,400 residents and more than 1,100 employees, Shell Point Retirement Community is the largest of its kind in the State of Florida and the second largest in the country.

• FREE Onsite Health Clinic with FREE Generic Prescriptions
• 403(b) with Company Match
• Generous Paid Time Off (PTO)
• Group Term Life Insurance
• Free Annual Flu Shot
• Employee Assistance Program
• Bridge Toll Reimbursement
• Corporate Discounts
• Tuition Discounts & Scholarships
• Interest Free Emergency Loan Program
• Referral Bonus

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, marital status, or any other characteristic protected by law.