Communications Call Taker

Applications Accepted:
January 22, 2026 - January 29, 2026

Applications that are incomplete or missing signatures will be rejected. If your application is denied, you MAY be eligible to reapply after a period of one (1) year.

The Lee County Sheriff’s Office provides a comprehensive compensation package to include:

• Health, Dental, and Vision Benefits:
  As an employee you do not pay a premium for yourself or any covered dependents for these benefits. This is paid by the agency 100%.
• Life Insurance
• EAP access (counseling and support services)
• 3 weeks vacation, 2 weeks sick leave and 100 hours personal leave annually
• Participation in the Florida Retirement System (FRS) with agency contributions annually
• Access to free medical clinic for acute care needs with a primary care provider to include annual physicals, office visits, lab work, and many generic medications through the Employee Benefits Plan for you and your dependents.
• Educational Program for approved majors
• Uniforms provided

This role operates within a fast-paced, high-stress environment and requires a professional who can consistently perform under pressure. The ideal candidate will possess a combination of strong analytical abilities, sound judgment, and excellent communication skills.

This is a critical position that serves as the vital link between our citizens and law enforcement. Communications Call Takers are essential employees required to work 12-hour rotating shifts days/nights/weekends/holidays/inclement weather/major incidents.

As a Communications Call Taker, you will serve as the initial point of contact for 911 emergency and non-emergency calls for service. This position demands the ability to think quickly and utilize common sense to efficiently collect, organize, and interpret sensitive information from callers. Primary duties will include:

• Obtaining all necessary information from telephone callers to determine the incident location.
• Skill in the operation of modern communications equipment including computer terminals and keyboards, multi-line phone systems, radio communications devices, and using maps and other advanced computer technology.
• Relaying information to responding personnel to maximize dispatch accuracy and speed.
• Operating a computer-aided dispatch (CAD) terminal for data entry, requiring typing proficiency.
• Maintaining various records and files, demonstrating attention to detail and strong organizational skills.
• Communicating with the public in a clear, concise, and calm manner, particularly when dealing with frightened, hysterical, or angry callers.
• Ability to multi-task in a high stress environment.
• Adhering strictly to oral and written instructions.
• Sitting for extended periods while on duty.

Qualifications and Training

Candidates must possess strong visual acuity and hearing accuracy to effectively perform all duties. The ability to write clearly and spell correctly is essential for record maintenance.

Training consists of a structured program designed to ensure proficiency in all aspects of the job. This includes classroom instruction and hands-on training with a Certified Trainer. Upon successful completion of all training phases, candidates are required to pass a state certification exam.

This position offers a clear career path, with Communications Call Takers having the opportunity to advance and train as Dispatchers. The Dispatcher role involves prioritizing calls and dispatching deputies, requiring continued professional development and a deep understanding of public safety procedures.

• Sit or stand and work on the computer for long periods of time
• Talk, hear with both ears while wearing a headset on one ear and also listening to coworkers/trainers/supervisors with the other ear
• Use hands to handle or feel, reach with hands and arms
• Repetitive motion using coordination and dexterity abilities
• Occasionally lift and or move up to 10 pounds
• Specific vision abilities required by this job include close vision, ability to adjust focus and peripheral vision

• Must be 18 years old, or older
• Must have obtained a high school…