Call Center Representative
Job in
Fort Myers, Lee County, Florida, 33916, USA
Listed on 2026-01-24
Listing for:
Bowland, HeadPinz & FastTrax
Full Time
position Listed on 2026-01-24
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, Call Center / Support, Event Manager / Planner
Job Description & How to Apply Below
Overview
Head Pinz and Bowland Entertainment Centers are looking for a friendly and customer-focused Call Center Representative to join our team. This role is perfect for someone who enjoys helping others, thrives in a fast-paced environment, and has excellent communication skills.
Responsibilities- Answer incoming calls and assist guests with reservations, event bookings, and general inquiries
- Provide information on promotions, pricing, and attraction details
- Resolve guest concerns in a professional and efficient manner
- Accurately enter data and maintain guest records in our system
- Work collaboratively with team members to ensure smooth communication across departments
- Strong verbal communication and active listening skills
- Friendly and professional phone etiquette
- Ability to multitask and stay organized in a fast-paced setting
- Basic computer skills; experience with reservation systems is a plus
- A positive attitude and a team-oriented mindset
- Employee discounts on attractions, food, and events
- The chance to be part of an exciting entertainment experience
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