Specialist, Research Engagement Services

Specialist, Research Engagement Services I

Fort Myers, FL 33913 | 5+ Months | Pay Rate: $17/Hour on W2

Candidate Requirements

• Must be fluent in Portuguese and English (written and verbal).
• Must reside within 30 miles of the Fort Myers, FL office (role is anticipated to be 100% remote).
• Must have a completed Bachelor’s Degree.
• Must be flexible to work either 9am-6pm EST (8am-5pm CST) or 10am-7pm EST (9am-6pm CST).

Job Summary

Research Engagement Services (RES) Specialists provide world‑class service by engaging directly with clients, prospects, and vendors to coordinate requests with Gartner Research & Advisory Experts. Successful specialists demonstrate passion for client service, strong problem‑solving skills, and a willingness to learn with a high degree of ambition and drive. In this role, you will act as a liaison between internal and external clients and the Gartner Expert community to problem‑solve around our clients’ most pressing technology and business‑related questions and problems.

Key Responsibilities

• Coordinate with internal and external stakeholders to schedule research interviews.
• Serve as the primary day‑to‑day contact for member and prospective companies for research projects.
• Ensure that the CRM database () contains accurate account details, contact information, and notes regarding research interview requests.
• Provide research support on a variety of projects.
• Maintain project dashboards to provide clear and accurate visibility into project ownership, progress, and next steps.

• Fluent in Portuguese and English.
• Time management and organizational skills.
• Strong written and verbal communication skills.
• Analytical mindset.

• Bachelor’s degree.