Coordinator Customer Service Manager

Benefits

• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance

Serving South Florida since 2001, Designed Theatre Visions is a local company dedicated to bringing home entertainment and automation dreams to life. We create, install, and manage all systems alike that help make home tech smarter, safer, and more enjoyable. We also offer a range of low‑voltage services to the commercial market.

Designed Theatre Visions is excited to welcome a warm, experienced Job Coordinator / Customer Service Manager to our team. We're looking for someone with a solid background in job coordination, customer service, and project management, ideally with over 5 years of experience. The right person will enjoy working independently, taking initiative, and solving problems efficiently. Excellent communication skills—written, verbal, and interpersonal—are essential for engaging effectively with team members, vendors, and customers.

We value professionalism and a friendly approach in every interaction.

Building out the schedule for DTV Technicians (minimum 1‑week out, ideally 2‑3 weeks), scheduling with clients, reviewing all clocked time versus time sheets versus work orders, turning in service work orders for billing, assisting DTV Technicians with getting their parts in the morning, working with Procurement to ensure parts are ready for upcoming projects, answering the phones (normal business hours and after hours), project coordination and management, scheduling with construction trades (contractors, subcontractors, etc.),

turning in closed projects for billing, scheduling with vendors, staying on top of Home Watch clients (departure/arrival), scheduling Home Watch services accordingly, and performing other tasks as assigned by supervisor.

• Extremely organized and able to coordinate all jobs.
• Professional computer operation experience.
• Proficiency in Microsoft Windows, Outlook, Excel, Word, etc.
• Experience with a new ERM platform (will be introduced).
• Effective communication with staff and customers.
• Professional job coordination and customer service skills.
• Reliable, dependable, and hard‑working.

• Strong desire to work in and contribute to a successful team environment.
• Self‑motivated, often performing duties without direct supervision.
• Professional work ethic and representation of Designed Theatre Visions.
• Willingness to learn new concepts, methods, and technology continuously.
• Energetic, independent, and able to handle a wide range of tasks.
• Excellent verbal and written communication skills.

• Clean criminal background.
• Pass a drug test (Drug‑Free Workplace).
• Valid driver's license with a clean driving record at all times.
• Clean and neat appearance at all times (especially with visitors).
• Reliable transportation to and from work; this is an in‑person position.

Full Time (some OT and some weekend work required)

Work Location:

In Person

Direct Reports:
None

High School or Equivalent (Required)

5+ years Job Coordinator / Customer Service Representative experience (Required)

3+ years Project Management experience (Highly Desired)

Bi‑Lingual is a plus.

Primary:
English (Required)

Secondary:
Spanish (Highly Desired)

Driver's License (Required)

Must be able to report daily to Fort Myers, FL 33912 (Required)