Operations Coordinator

Description

Join the award-winning Lee County Visitor & Convention Bureau (VCB) team and play a vital role in supporting tourism operations that drive economic impact and showcase the beauty of Southwest Florida. In this role, you’ll provide essential administrative and technical support to ensure smooth day-to-day operations, assist with high-profile events, and collaborate with industry partners to promote Lee County as a premier travel destination.

This position is perfect for someone who enjoys organization, problem-solving, and working in a dynamic environment that makes a positive impact on the community.

• Administrative & Operational Support
  • Research projects and prepare reports for VCB managers.
  • Assist with payroll timekeeping in Kronos.
  • Manage film permit inquiries and approvals.
  • Respond to visitor inquiries via phone, email, and in person.
  • Provide front desk coverage and general office support, including ordering supplies, submitting IT and facilities tickets, and setting up conference rooms.

• Tourist Development Council (TDC) Support
  • Prepare and edit reports for monthly TDC meetings.
  • Coordinate meeting logistics, including technology setup and conference room preparation.

• Digital Asset & Technology Management
  • Provide access to destination photos/videos via Lumen asset management system.
  • Assist with branded PowerPoint and Canva presentations for community events and conferences.
  • Design email templates consistent with VCB branding.

• Industry Partner Engagement
  • Maintain CRM records in Simpleview.
  • Support itineraries for familiarization tours (FAMs), site visits, and educational trainings.
  • Manage updates on  and create SOPs for staff.

• Event Support
  • Assist with major VCB events such as Island Hopper Songwriter Fest, Annual Meeting, and E Awards.
  • Collaborate on branding, content development, and community engagement initiatives.

• Training & Coaching
  • Provide ongoing staff training on County software, Kronos, video conferencing, and best practices.

• Any combination of education and experience equivalent to an Associate’s degree or two years of college in business, marketing, or a related field.
• Two years of experience in hospitality, marketing, administration or a similar area.
• Valid driver’s license with a good driving record.
• Strong organizational and multitasking skills.
• Excellent communication and customer service abilities.
• Proficiency in Microsoft Office Suite, Canva, and CRM systems (Simpleview preferred).
• Experience with payroll systems and meeting technology setup.

Work Schedule:

Monday – Friday, 8:00 AM – 5:00 PM. May also include some evenings and weekends as needed.

This is a hands-on role where you’ll help showcase Lee County as a world-class destination. You’ll gain experience in tourism, event planning, and marketing while working with a dynamic team that supports local businesses and visitors.

The Visitor & Convention Bureau promotes Lee County as a premier travel destination. We work with hotels, restaurants, attractions, and event organizers to bring visitors to our community and support the local economy. From marketing campaigns to special events, our team helps make Lee County a great place to visit. Learn more at Lee County VCB.

Lee County is located in beautiful Southwest Florida and is home to over 800,000 residents. We are dedicated to serving our community with high-quality services and a focus on sustainability and innovation. Join us in making Lee County a great place to live, work, and visit. Find out more about Lee County at Lee County Government.

Apply today and help us create unforgettable experiences for visitors to Lee County!

All County employees are required to work before, during, or after an emergency as needed. This may include temporarily being assigned to work and performing duties outside of the normal scope of their position, location and work schedule to fit the needs of the County and its citizens.

EEO/Disclaimer Notes

Disclaimer:
The above information on this description is intended to indicate the general nature and level of work performed. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required. All positions are subject to a criminal background check. Some positions may be subject to a pre-employment drug screening. Veterans and certain family members who meet eligibility requirements may receive preference in employment.