Administrative Assistant Ii - Ses

administrative assistant ii - ses -  1

date: jan 23, 2026

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requisition no:868904

agency: business and professional regulations

working title: administrative assistant ii - ses -  1

open competitive advertisement

* previous applicants will be considered and need not reapply.*

** salary will be commensurate with experience**

*** applicants must complete all fields in the candidate profile. Work history, hours worked, and formal education are required toqualify for this position. Responses to qualifying questions must be verifiable in the candidate profile.resumes and other documentation can be attached to provide additional information. ***

our organization and mission

the division of hotels and restaurants (h&r) licenses, inspects, and regulates public lodging and food service establishments in florida under chapter 509, florida statutes (fs). The division also licenses and regulates elevators, escalators and other vertical conveyance devices under chapter 399, fs. The division’s three bureaus – sanitation and safety inspections, licensing and elevator safety – comprise a team of approximately 358 personnel fulfilling the regulatory obligations of the division throughout the state.

our mission is to protect the health and safety of the public by providing the industry with quality inspections and fair regulation.

the work you will do

this position independently performs advanced administrative and supervisory work supporting district operations and regulatory functions.

supervision & staff development

• supervises, trains, and cross-trains administrative and support staff.
• evaluates employee performance, prepares performance plans and evaluations, and assists staff with questions or issues.
• provides task coverage when staff are absent and assists with onboarding and training of new inspectors on office procedures.

administrative & operational support

• assists the district manager, deputy district manager, and supervisors with research, special projects, and operational requests.
• serves as liaison between district staff and division personnel.
• acts as building fire warden and point of contact for building maintenance issues.

fiscal, inventory & asset management

• maintains vehicle inventory and transponder records and prepares monthly vehicle reports.
• reconciles receipt books and completes year-end reconciliation for the district.

records, compliance & regulatory support

• monitors district mailboxes and onbase for service requests, complaints, and regulatory documents.
• prepares accurate materials for public records requests and maintains the electronic public records log.
• assists with administrative complaints, closures, determinations, unpaid fine notices, and delinquent license correspondence.
• tracks resort dwellings, escalations, and unlicensed inspections in accordance with division guidelines.
• responsible for scheduling the certified food manager exam and arranging payment for new certifications and renewals for the district field staff.

customer service & front office operations

• provides customer service at the front desk, assists walk-in customers, answers calls, and signs off on beverage paperwork.
• prepares front desk coverage schedules and manages conference room calendars for meetings and hearings.
• enters and maintains data related to complaints, inspections, service requests, and licensing documents.
• assists with assigning inspections and service requests to ipads and supports system updates and testing (e.g., versa regulation, onbase).
• assists with records filing, scanning, and annual document purging.

perform other related duties as assigned.

• two years of general office experience; and
• two years of computer experience to include proficient use of microsoft word and excel; and
• two years of customer service experience assisting customers on the telephone or in-person.

preferred:

• one or more years of experience leading, training, or coordinating the work of others.
• one or more years of experience in industry regulation, licensing, or compliance.

knowledge, skills & abilities

• knowledge of basic management principles and practices…