Manager, Import Operations

Overview

Our values start with our people, join a team that values you! Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.

As Part Of Our Team, You Will Experience

• Success. Our winning team pursues excellence while learning and evolving
• Career growth. We develop industry leading talent because Ross grows when our people grow
• Teamwork. We work together to solve the hard problems and find the right solution
• Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

The Manager, Import Operations will lead, direct and manage the international transportation operations function, ensuring efficient and cost-effective movement of goods from origin to final port of discharge. This role is accountable for overseeing international Ocean Freight operations, driving performance across third-party providers (Ocean Liners), and aligning import transportation operations with broader supply chain and business goals. The Manager will play a key role in operational execution, planning, performance management, and continuous improvement initiatives to support inventory flow.

• Responsible to manage and oversee international transportation (Import) operations. This includes development of processes, development and execution of procedures, performance management activities, and expense controls, to ensure on time and on budget international deliveries.
• Aid in development, and implementation of transportation strategies that optimize cost, service, and operational efficiency.
• Ensure accurate and timely reporting of international transportation operations activities, metrics, and KPIs.
• Manage relationships and performance of multiple third-party logistics providers and ocean carriers, ensuring compliance with SLAs and performance expectations.
• Support cross functional planning for seasonal and strategic initiatives (e.g. Peak, Lunar New Year, Diversion, New Markets, Growth)
• Lead and develop a team of exempt and non-exempt associates (1-4), fostering a culture of integrity, accountability, respect, humility, learning, and operational excellence.
• Collaborate with internal and external stakeholders (e.g., Merchants, Planning, Transportation Procurement, IT, Ocean Liners, Forwarders, etc.) to align transportation plans with business needs.
• Serve as a key escalation point and decision maker for transportation issues.
• Drive continuous improvement initiatives and support innovation in international logistics.
• Perform all projects requested by Leadership

• Lead by Example
• Plan, Align, Prioritize
• Communicate Effectively
• Organizational Agility
• Accountability
• Collaboration
• Execution
• Develop Talent
• Business Acumen
• Build Effective Teams

• Bachelor s degree in supply chain, Logistics, or related field (or equivalent experience)
• 5+ years international transportation experience, with 3+ years in managerial role
• Strong understanding of Transportation Management Systems (TMS), and Global Logistics practices
• Proven Ability to lead teams, manage vendor relationships, and drive operational improvements
• Excellent communication skills across all levels of the organization and with external partners.
• Strong analytical and problem-solving capabilities.

Job requires ability to work in an office environment, primarily on a computer.…