Sales Support Facilitator

Join to apply for the Sales Support Facilitator role at Sunbelt Rentals, Inc.

2 days ago Be among the first 25 applicants

Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. We offer a vast fleet and a friendly, knowledgeable staff. Our employees are our greatest asset, and our expertise and service truly distinguish us from the competition.

Position Objective:
Sales Support/National Account Team Facilitator works directly with the Sales Operations team and National Strategic Customer Managers (NSCM) to provide support in all areas. The primary goal is to oversee the Sales Support email inbox, ensuring timely and effective engagement with the entire sales team. Working directly with the NSCMs, the facilitator identifies customer needs and coordinates with all other support teams to ensure completion of customer requirements.

• Monitor Sales Support emails to facilitate answers and follow-through completion
• Engage fully with C360 in supporting the entire sales organization
• Continually engage with the sales teams to increase efficiencies
• Aid in the overall Rebate Process for Strategic and National Accounts
• Maintain and complete any assigned customer reporting requirements
• Understand and ensure compliance requirements are being met for identified customers
• Work with NSCM on RFQ/RFP preparation and submission
• Complete cat/class matchups for pricing and ensure rate uploads are accurate and completed
• Monitor price discrepancy reports to ensure compliance
• Coordinate with NSCM on Wynne account cleanups for identified customers
• Aid in Command Center training for customers if required
• Serve as liaison between NSCM and other Sunbelt support teams to ensure timely responses to customers
• Enhance communication between NSC teams and all other departments within the support office
• Provide general support for National and Strategic Customer teams
• Other Sales related responsibilities as identified

• Two (2+) years of experience in a customer service role or project management. Equipment rental experience preferred
• Strong sales skills and customer service focus
• Strong listening, written, and verbal communication skills
• Team player
• Positive and professional demeanor
• Excellent organization and follow-up skills with heavy attention to detail
• Computer proficiency with MS applications. Wynne experience not required but preferred

Must be able to bend, squat, crouch and/or reach and lift up to 25 pounds or more, as required by the job. Some Sunbelt jobs may require driving for long periods, loading and unloading heavy equipment, performing work in extreme weather conditions including rain, wind, or excessive temperatures and/or night and weekend work. All duties must be performed according to Sunbelt’s safety policies and guidelines.

Reasonable accommodations may be made to comply with ADA/ADAAA.

Sunbelt Rentals is an Equal Opportunity Employer — Minority/Female/Disabled/Veteran and any other protected ground.

$24.05 - 33.06 per hour. Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience.

• Health, Dental and Vision plans
• 401(k) Match
• Volunteer time off
• Short-term and long-term disability
• Accident, Life and Travel insurance, as well as flexible spending
• Tuition Reimbursement Options
• Employee Assistance Program (EAP)
• Length of Service Awards

• 12-25 vacation days depending on years of service
• 5 sick days
• 6 holidays
• 2 half day holidays
• 2 floating holidays
• 1 inclusion day
• 1 volunteer day

Gear up for an exciting career! Sunbelt Rentals supports service members. Veterans encouraged to apply.