AVP, Crisis Management

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Job Overview:
As a leader within the resiliency team, the Crisis Management Assistant Vice President is responsible for supporting the operational resiliency strategic vision by maturing the firm’s crisis management policy, processes, procedures and supporting documentation, moving it from an ambiguous environment to a well-structured and adopted program. This key leader will build and scale the crisis management program, maintaining and improving crisis management tools, resources, exercises, and training, and facilitating event response during disruptions.

This leader will coordinate threat monitoring, impact assessment, response and recovery coordination activities and crisis communications. This role requires promoting the program across the firm, and working closely with executive leaders, cross-functional partners, and stakeholders at all levels. This leader will also govern, develop, deliver, and manage related training for crisis management processes, tools, and best practices.

• Crisis Monitoring, Response & Recovery Leadership
  Lead and coordinate enterprise threat monitoring, analysis, impact assessment, escalation, and response activities for high-impact events (e.g., technology outages, cyber incidents, natural disasters, geopolitical events).
• Executive Engagement & Communications
  Act as a trusted advisor to executive and senior leadership, delivering clear, factual, and timely situational updates during live events.
• Program Maturity, Governance & Risk Management
  Support the ongoing maturation of the Crisis Management framework, including policies, standards, procedures, and playbooks, in alignment with Business Continuity and Technology Risk programs.
• Exercises, Lessons Learned & Continuous Improvement
  Design, facilitate, and participate in crisis management tabletop exercises and simulations with business, technology, and response partners; lead or support post-incident and post-exercise Lessons Learned assessments; ensure post-incident remediation actions are tracked and completed in partnership with Business Continuity and Issues Management teams.
• Tools, Metrics & Enablement
  Administer and enhance crisis and incident management tools (e.g., Archer GRC, Everbridge/Mass Notification, Everbridge 360 Pro VCC, NC4, Service Now, GETS/WPS or similar); maintain distribution lists, call trees, and leadership coverage models; develop and maintain KPIs and reporting.
• Training, Awareness & Stakeholder Partnership
  Develop, deliver, and maintain role-based crisis management training (web-based and instructor-led); promote crisis readiness and program adoption across the enterprise through working groups, training sessions, and stakeholder engagements; build strong collaborative relationships with response partners including Technology Incident Response, Physical Security, HR, Corporate Communications, Legal, Compliance, Operations, and Business Continuity/DR.

We’re looking for strong collaborators who deliver exceptional client experiences and thrive in fast-paced, team-oriented environments. Our ideal candidates pursue greatness, act with integrity, and are driven to help our clients succeed. We value those who embrace creativity, continuous improvement, and contribute to a culture where we win together and create and share joy in our work.

• 5–8+ years of experience in crisis management, incident response, business continuity, emergency management, or resiliency roles, preferably within financial services or highly regulated environments.
• Demonstrated experience leading or coordinating enterprise-level response during live disruption events.
• Strong understanding of financial services regulatory requirements and resiliency standards (e.g., FINRA,…