SNOW Analyst - W2; NO C2C,- Fort Mill, SC Posted Tauqeer

DICE is the leading career destination for tech experts at every stage of their careers. Our client, Global Force USA, is seeking the following. Apply via Dice today!

The EOL/EOS Technical Analyst leads technical discovery and validation of hardware, operating systems, software, and application assets across the enterprise. This role consolidates data from Service Now/CMDB, vulnerability scanners, and team-owned sources; verifies vendor EOL/EOS statuses; identifies data gaps; maps dependencies; and partners with engineering SMEs to estimate remediation level of effort, cost, risk, and timeline.

AVP, Continuous Improvement & Operations Assurance

• Conduct asset discovery and reconciliation across Service Now/CMDB, Solar Winds (or equivalent NMS), vulnerability tools, and team-owned inventories.
• Validate OS/software versions against vendor lifecycle (EOL/EOS) documentation; capture authoritative sources and data lineage.
• Identify CMDB data quality issues (missing CIs, stale ownership, incorrect relationships) and drive corrections with CI owners.
• Map technical dependencies across application, middleware, database, network, and hosting layers.
• Classify assets by criticality, exposure, and remediation feasibility; draft remediation options (upgrade/replace/isolate/decommission).
• Facilitate working sessions with Network, Server/Cloud, Middleware, Application, DBA, and Cybersecurity teams to confirm facts and LOE (level of effort).
• Maintain an authoritative EOL dataset with timestamps, ownership, and quality controls; contribute to standards for EOL attributes.
• Provide technical inputs to remediation playbooks, change tickets, and readiness reviews.

We re looking for strong collaborators who deliver exceptional client experiences and thrive in fast‑paced environments. The ideal candidate pursues excellence, acts with integrity, and contributes to a culture of teamwork and continuous improvement.

• 4-5+ years in Infrastructure/Operations, IT Asset Management, or Technical Analysis roles.
• Hands‑on experience with Service Now/CMDB (discovery, CI classes/relationships, reporting).
• Familiarity with Solar Winds or similar NMS; understanding of Windows/Linux, middleware, databases, and network fundamentals (firewalls, load balancers).
• Ability to interpret vendor lifecycle and support policies (e.g., Microsoft, Red Hat, Cisco, VMware, Oracle).
• Advanced Excel/Sheets; intermediate SQL or Service Now reporting; scripting fundamentals (Power Shell/Python/Shell).
• Strong facilitation with engineering teams; clear technical writing and documentation skills.

• Experience with vulnerability tools (Tenable, Qualys), endpoint management (SCCM/Intune/JAMF), or cloud inventory (AWS Config/Azure Resource Graph).
• Experience with Jira, Confluence, and ITIL v4 practices; prior EOL/EOS remediation or migration programs.

• Technical and dependency thinking
• Data quality and stewardship mindset
• Structured problem solving and follow‑through
• Stakeholder partnership and facilitation
• Concise communication of technical risk to non‑technical audiences

• Service Now/CMDB and Discovery
• Jira, Confluence
• Excel/Smart Sheets (advanced), SQL/Power BI (basic), scripting (Power Shell/Python)