Desktop Support Technician

Salary Range: $41,600 - $62,400 per year

Location: Fort Mill, SC - Onsite Role

• Working to improve distribution center operations by participating in support and integration activities.
• As a member of the Local IT team, this position will ensure high standards for system uptime and availability, establishing documentation, standards, best practices, procedures, processes, and guidelines.
• Support users and maintain the computer environment in a Tier 1/2 capacity.
• Manage incoming tickets.
• Support ongoing projects as needed.
• Troubleshoot PC, hardware, and software issues, including internet connectivity, operating system, Office 365, and other issues.
• Train users on use and best practices in using their workstations and installed software.
• Keep an inventory of equipment and ensure items are in stock and accounted for.

• Experience in troubleshooting PCs, desktops, tablets, scan guns, and printers.
• Experience with Distribution Center operations.
• Experience with Corporate IT operations and collaboration with local team members.
• Ability to work on-site in an office and warehouse environment.
• Ability to lift items up to 30 pounds, bending, kneeling, sitting, standing, walking, climbing stairs, listening, attending in-person and online meetings, typing, and working with paper/files, etc.
• Consistent timeliness and regular attendance.
• Vision requirements:
  Ability to see information in print and/or electronically.

• 2+ years of experience with Ethernet technologies, PC Imaging/Deployment, Microsoft Active Directory, Service Now, Intune System Management, and Microsoft Office 365.
• Experience with the installation, maintenance, security, performance monitoring, performance tuning, and integrity of the operating system.
• Experience with IT processes such as System Management, Inventory Management, Change Management, Configuration Management, and Customer Service.
• Experience in defining and delivering effective methodologies and processes to enable a proactive work environment and deliver structured work that is repeatable for all Tier 1 support individuals or organizations.
• Strong analytical, problem-solving, root cause analysis, and troubleshooting skills.
• Undergraduate degree or equivalent work experience.

Desktop Support, Tier 1/2 IT Support, Desktop and PC Troubleshooting, Hardware and Software Support, Windows Operating Systems, Microsoft Office 365, Active Directory, Intune System Management, Service Now Ticketing, PC Imaging and Deployment, Ethernet and Networking Technologies, Internet Connectivity Troubleshooting, Printer and Peripheral Support, Tablets and Scan Gun Support, System Uptime and Availability, IT Documentation and Standards, Best Practices and Procedures, Incident and Ticket Management, End User Support, User Training and Technical Guidance, Distribution Center IT Support, Warehouse IT Operations, Corporate IT Collaboration, Inventory Management, Asset Tracking, System Management, Configuration Management, Change Management, Performance Monitoring and Tuning, Operating System Installation and Maintenance, Security and Integrity Management, Customer Service, Analytical and Problem-Solving Skills, Root Cause Analysis, Project Support, Onsite IT Support

Bayside Solutions, Inc. is not able to sponsor any candidates at this time. Additionally, candidates for this position must qualify as a W2 candidate.

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