Servicing Transfers Coordinator

The Servicing Transfers Coordinator is responsible for managing smaller transfers of loans serviced released from Round Point’s servicing system. This role will require interacting with both internal and external partners. The coordinator is responsible for ensuring transfers are completed in compliance with RESPA, Investor Guidelines, CFPB, and applicable laws. The Service Transfer Coordinator is also responsible for monitoring imaged document control processes, including new loan document images, researching image reporting discrepancies, image control workflows and quality assurance reviews.

The Serving Transfers Coordinator reports to the AVP – Service Transfers. This role works closely with members of Servicing Transfers, Client Management, Investor Reporting, Compliance and the Imaging Vendor.

• Manage service release transfers with external partners
• Serve as the main point of contact for external and internal partners in relation to release transfers
• Manage post transfer activities between Round Point, Sellers, Clients, and Sub Servicers
• Conduct Pre and Post transfer reconciliation
• Manage project plan tasks closely to ensure all timelines are met and update release project plan accordingly
• Provide guidance and recommendations to management on process improvement opportunities within the department
• Collaborate with management to maintain and update all required documentation associated with the service release and imaging processes
• Create and review missing image reports
• Monitor, review and analyze control reports to identify adverse trends or areas for improvement
• Assist with internal and external audit research and provide detailed and accurate responses
• Assist with imaging production as needed
• Perform special projects along with managing daily responsibilities
• Perform other duties as requested by the AVP – Service Transfers

• Two years of experience working in a mortgage environment, preferably Loan Serving
• Excellent and highly disciplined organizational, time-management, and follow-up skills are required
• Experience managing small to mid-scale projects
• Professional written and verbal communication skills
• Works effectively both independently and in a team environment

• Associate’s degree in business, finance, or related field;
  Bachelor’s degree preferred
• Ability to understand and manage complex and varied tasks. Should be detail oriented and possess a high degree of organizational skills
• Proven experience in Microsoft Word and Excel
• Knowledge of mortgage origination documents

• Ability to communicate effectively through speech and hearing, both in-person and over the phone.
• The employee is required to sit for extended periods of time and is occasionally required to stand and walk.
• Remaining in a stationary position for extended periods, frequently sitting but occasionally involving standing or walking short distances; the employee may occasionally climb or balance, and stoop, kneel, crouch, or crawl.
• Regular use of hands and fingers for tasks like keyboarding, operating office equipment, and filing documents.
• Ability to lift and move objects weighing up to 10 pounds, and potentially up to 20 pounds occasionally.
• Ability to observe details at close range, such as viewing a computer screen, reviewing documents, and performing data analysis.
• The noise level in the work environment is usually quiet to moderate, and no extreme conditions are present.

Round Point Mortgage Servicing LLC is a fully integrated, non-bank mortgage company, with a subservicing portfolio of approximately 900,000 loans. In 2023, Round Point was acquired by Two Harbors Investment Corp. (NYSE: TWO), reaffirming its commitment to MSR as core and essential to our business strategy and our future. A combined Two Harbors and Round Point capitalizes on the strengths of both companies, adding significant value for stakeholders through operational and cost efficiencies, as well as the ability to participate more fully in the mortgage finance space as opportunities arise.

Founded in 2009, Two Harbors has grown into a leading publicly traded residential mortgage real estate investment trust (mortgage REIT). We leverage our core competencies of understanding and managing interest rate and prepayment risk to invest in our Agency residential mortgage‑backed securities (RMBS) and mortgage servicing rights (MSR) portfolio, with the objective of delivering attractive risk‑adjusted returns to our stockholders.

• Fort Mill, SC
• Coppell, TX

• Regular

• No