Customer Account Specialist

International Company located south of Charlotte is adding a Customer Account Specialist to their team. You will be responsible for providing all aspects of customer service from assisting customers via phone or email, to order entry and management in SAP. Salary up to $60K plus bonus.

• Respond to customer inquiries such as delivery dates, pricing, shipment tracking, product specifications and performance
• Process and audit orders for accuracy from customers
• Process credits / returns
• Support in resolving shipment issues that may occur with the warehouse and channel partners.
• Respond to customer inquiries such as delivery dates, pricing, shipment tracking, product specifications and performance
• Assist customers in the selection of products.
• Utilize CRM (Sales Force) and any other customer support software that track and measure sales activities.
• Work in conjunction with Marketing to provide support with sales and marketing programs.
• Collaborate with internal departments to provide excellent customer experience

• Three plus years in a customer support role
• SAP preferred
• Microsoft Office
• Great communication skills both written and verbal

• Associate

• Full-time

• Customer Service

• Manufacturing

• Medical insurance
• Vision insurance
• 401(k)
• Tuition assistance
• Disability insurance
• Paid maternity leave