Call Center Representative

WHY JOIN SUPER-SOD?

At Super‑Sod, we’ve been growing grass—and growing careers—since 1892. What began as a small general store has evolved into a trusted name in turfgrass and one of the largest suppliers of sod in the nation. We encourage a collaborative culture and have been recognized as a Top Workplace by the Atlanta Journal‑Constitution. With a long‑standing tradition of excellence, we’re proud to continue growing strong!

Benefits are available to full‑time employees working 30+ hours per week:

• Competitive Wages
• Flexible Paid Time Off
• Comprehensive health and wellness plans (medical, dental, vision, HSA, supplemental life, accident, hospital, and critical illness)

Are you a team‑player who enjoys helping others? Do you take pride in the opportunity to be the voice of a brand and company and make an impact in your day‑to‑day work? Do you bring energy, empathy, and a knack for communication and problem‑solving to everything you do?

As a Call Center Representative at Super‑Sod, you will be a key role in customer support. You’ll connect directly with inbound‑calling customers, provide solutions and ensure customer satisfaction. Primary responsibilities include managing sales and processing customer orders received through phone and online communication platforms.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Edits orders received for price and nomenclature.
• Inform customers of unit prices, shipping date, anticipated delays and any additional information needed by the customer.
• Advises customers if the order is close to the current dollar discount and inquires if they would like to take advantage of the discount by adding on to the order.
• Records or files copy of orders received.
• Follows up on orders to ensure delivery by specified dates.
• Computes price, discount, and shipping charges as required.
• Prepares invoices and shipping documents such as export papers and commercial invoices.
• Checks shipping orders to ensure they are accurate with regard to quantity shipped. This is done by comparing shipping documents with computer‑generated reports.
• Specifies if special labeling is required for shipment and in some instances supplies to the shipping department.
• Receives and checks customer complaints.
• Confers with production, shipping, warehouse or common carrier personnel to expedite or trace missing or delayed shipments.
• Compiles statistics and prepares various reports for management.
• Answers questions from customers or individuals on how a product operates or directs them to the person able to assist them.
• Ensure that quotes are processed through the quoting process in a timely manner.
• Types quotes and maintains files for all quotes that are processed.
• Maintains customer name and address database.
• Transmits new pricing, with the correct multiplier, to all customers.
• Perform additional duties and assignments.
• Strategic Thinking.
• Business Acumen.
• Technical Capacity.
• Excellent written and oral communication skills.
• Results Driven.

This position requires no supervisory responsibility.

This job operates both in a professional office/call center environment. This role routinely uses standard office equipment such as computers, phones, scanners, e‑filing systems and multiple call line dashboards.

While performing the duties of this job, the employee is regularly required to talk and listen. The employee frequently is required to sit; use hands and fingers to handle or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus. This employee requires full range of motion of arms and legs and requires movement and use of limbs;

this position requires good manual dexterity and coordination. This position requires the ability to occasionally lift products and supplies weighing up to 50 pounds.

This is a full‑time position. Days and hours can change at the discretion of the Call Center Manager; although typical hours of work are Monday through Friday,…