Inside Sales Account Manager

Overview

The Inside Sales Account Manager is responsible for maintaining an existing customer base. This includes order management (order processing), pricing, credit, service issues, and quality. This role will generate revenue by processing quotations and orders, influencing delivery requirements and delivery performance, and optimizing equipment efficiencies and freight costs. This position requires heavy team collaboration and communication, best supported by a hybrid work environment.

Employees gain the best of both worlds, collaborating in-person, while having the flexibility to work remote onspecificdays.

• Manage and process customer orders accurately and efficiently.
• Respond to pricing inquiries and execute adjustments to ensure accurate invoice and pricing information.
• Monitor and resolve invoice adjustments for book of business.
• Address and resolve service issues promptly to maintain high customer satisfaction.

• Analyze order history to identify trends and communicate with Outside Sales Account Manager.
• Develop in-depth product knowledge to provide accurate information and recommendations to customers.
• Monitor and manage Service Level Agreements (SLAs) to ensure timely and accurate delivery.

• Conduct market research to stay informed about industry trends and competitor activities.

• Understanding of customer requirements
• Time management
• Team collaboration
• Systems knowledge
• Strong analytical and problem-solving abilities
• Adaptability and flexibility in a fast-paced environment
• Customer-focused mindset
• Ability to manage multiple priorities and deadlines
• Strong organizational skills & attention to detail

• Bachelor’s Degree or minimum 3+ years of experience in an inside or outside sales environment
• Proficient in Microsoft Office (Excel, Word, and PowerPoint)
• Ability to leverage technology
• Excellent communication and interpersonal skills
• Demonstrated problem solving skills

• Experience in an export or international trade environment
• Experience working in a CRM such as
• Bilingual (English, French and Spanish) capabilities a plus

You will be required to successfully complete a selection process that could include interviews, an employment background check, a pre-employment drug and alcohol screen, reference verifications, aptitude tests (for some positions), and a fitness-for-duty test (for some positions).

Domtar is an equal-opportunity employer. Qualified applicants will be considered without regard to age, race, color, sex (including gender identity or expression, sexual orientation, and pregnancy), marital status, religion, national origin, genetic information, disability, or veteran status. We are also committed to ensuring reasonable accommodations for individuals protected by Section 503 of the Rehabilitation Act of 1974, and Title I of the Americans with Disability Act of 1990.

Once your application has been submitted, you will receive a confirmation email. If you are selected to interview, you will be contacted by a member of our Human Resources team.

Location:

Fort Mill, SC, US, 29715

Department:
Commercial Operations (BO00)