Program Assistant - Sarah's House

Overview

Catholic Charities of Baltimore, Sarah’s House, is looking for a Program Assistant. We have two shifts available:
Sunday – Thursday, 11pm-7am. Sarah’s House is a supportive housing program offering emergency shelter and project-based housing with an array of services for families experiencing homelessness in Anne Arundel County. We provide safe shelter, daily meals, and casework support for those in need. Our goal is to effect positive change in the families we serve by providing supportive services.

$16.75/hour

Position:
Program Assistant — will provide information, assistance, and security to the program and its guests. The ideal candidate will conduct their work in a welcoming and hospitable manner toward all clients, volunteers, and visitors through their actions and assistance.

• Maintain a safe and secure environment inside and outside properties for clients, staff, volunteers, and visitors.
• Monitor compliance with policies and procedures, report incidents, write violations, and intervene in emergencies as required.
• Engage with clients and volunteers in a manner that reflects the philosophy of Catholic Charities and the program; participate in activities with positive communication and a helpful attitude.
• Maintain logs and files related to various programs; record events accurately.
• Inform residents of their rights and the grievance process.
• Monitor building activity to ensure safety, security, and policy compliance.
• Respond to emergencies professionally and appropriately.
• Perform other duties as assigned.

Sarah’s House (402000) has additional responsibilities and/or requirements, including but not limited to:

• Conduct room inspections and assess compliance with established standards; identify areas needing additional work and report to the supervisor.
• Provide general assistance to guests and support in delivery of services (meals, clothing, laundry, restroom, and shower rooms).
• Provide transportation to residents according to policies; drive program vehicles safely and maintain necessary documentation.
• Operate motor vehicles or heavy equipment as required.
• Driving (agency and/or personal vehicle) is required. Driver must be at least 21 years old, with at least 2 years of driving experience and a valid license. No license restrictions that impede operation, and no more than three points on the driving record.

• One year of related experience, preferably working with homeless or at-risk populations.

• Must be certified in CPR and/or First Aid within six months of employment.
• Serv Safe® (ODB, Sarah’s House and WHRC - 402000) within six months of employment.

• Ability to utilize or learn computer systems and software necessary to perform position functions (basic computer, web browsing, online training, email).
• Reliability: punctuality and consistent attendance.
• Good social skills and respectful demeanor toward staff, clients, and visitors.
• Ability to remain calm in stressful situations.
• Ability to intervene between two or more people in a non-violent manner.
• Knowledge of basic concepts of personal care, housekeeping, and other care areas.
• Ability to relate to and show consideration for a variety of personalities.

• Medium work that includes moving objects up to 50 pounds.
• Ascending or descending ladders, stairs, scaffolding, ramps, poles, etc.
• Remaining in a stationary position, often standing or sitting for prolonged periods.
• Moving in different positions to accomplish tasks in various environments including tight or confined spaces.

• Health/Dental/Vision
• Vacation/sick/holiday pay
• 403(b) Retirement Plan with a discretionary employer contribution
• Tuition Advancement
• Paid Parental Leave

Join Catholic Charities of Baltimore where you will be an important member of a trauma-informed care organization that promotes a culture of safety, empowerment, healing, and self-care, and that believes that every person has infinite worth and promise.

Catholic Charities is an equal opportunity employer.