Case Manager - Sarah's House

Overview

Pay rate: $51,200 Catholic Charities, Sarah's House is seeking a Case Manager. The Case Manager assesses household needs, coordinates resources based on goals, and provides advocacy, information, and referral services. The work schedule is Mon-Fri 8AM-4PM and 1 late evening 12PM-8PM.

Sarah's House is a supportive housing program offering emergency shelter and project-based supportive housing with an array of other services for families experiencing homelessness in Anne Arundel County. Serving up to 125 people daily, half of whom are children, our goal is to affect positive change in families by providing a range of services and support.

• Work with clients to primarily focus on improving quality of life in obtaining stable and permanent housing, goal setting, case planning and personal development
• Maintain casework files on each client according to policies and procedures and organize and record information into ETO and HMIS in a timely manner
• Provide support, advocacy, information and referral services to Clients of Sarah's House
• Participate in and accurately track case management progress for 30/60/90 team meetings in HMIS
• Motivate and empower clients to establish and reach goals, including obtaining information from clients such as: client’s interests, aptitudes, and abilities for developing case plans
• Ensure client confidentiality is maintained in accordance with HMIS guidelines and requirements
• Other duties as assigned

• Sarah's House:
  Acts as a liaison with various agencies including, but not limited to, Department of Social Services (DSS) and Veteran Administration (VA).
• Facilitate guests in obtaining and maintaining permanent housing.
• Assist in assuring the safety and security of guests.

• Case Manager: Bachelor s degree in Human Services, Social Work, or related field.
• Two years related experience.
• Excellent knowledge of case management and crisis intervention services.
• An equivalent combination of education and experience may be considered.

• Senior Case Manager: Master s degree in Human Services, Social Work or related field.
• Five years of related experience.
• Excellent knowledge of case management and crisis intervention services.

• Demonstrates patience and composure when working with others, fostering positive relationships.
• Exhibits exceptional relational and customer service skills, building strong connections and providing top tier service.
• Acts with discretion, tact, and professionalism in all situations, maintaining confidentiality and integrity.
• Demonstrates excellent verbal and written communication skills, ensuring clear and effective exchanges.
• Displays excellent organizational skills and attention to detail, ensuring accuracy and efficiency.
• Utilizes effective conflict resolution skills to address issues and maintain a positive environment.
• Requires proficiency in using computer systems and software to perform job function, including but not limited to, basic Windows PC, web browsing (e.g., Chrome, Internet Explorer), and Microsoft Outlook. Knowledge of other Microsoft Office applications, such as Word, Excel, PowerPoint, Teams, and One Drive is preferred.

• No remote or hybrid work availability based on core and essential functions of the position.
• Remaining in a stationary position, which may involve standing or sitting for extended periods, as required to complete tasks or duties associated with the role.
• Moving about to accomplish tasks or transitioning between different work sites, which may involve walking, standing, or traveling to various locations as required by the role.
• Engaging in communication with others to exchange information, which may involve speaking, listening, writing, or using electronic communication methods to ensure clear and effective understanding.
• Repetitive motions involving the wrists, hands, and/or fingers, including tasks such as typing, data entry, or handling small objects.
• Assessing the accuracy, neatness, and completeness of assigned work to ensure it meets quality standards and adheres to established guidelines.
• Hearing and vision abilities, with or without correction, sufficient to drive safely and effectively observe and communicate with others.

• Health/Dental/Vision
• Vacation/sick/holiday pay
• 403(b) Retirement Plan with a discretionary employer contribution
• Tuition Advancement
• Paid Parental Leave

Join Catholic Charities of Baltimore where you will be an important member of a trauma-informed care organization that promotes a culture of safety, empowerment, healing, and self-care, and that believes that every person has infinite worth and promise.

Catholic Charities is an equal opportunity employer.