Program Assistant - Sarah's House

Catholic Charities of Baltimore, Sarah’s House, is looking for a Program Assistant
, who will provide information, assistance, and security to the program and its guests. The ideal candidate will conduct their work in a welcoming and hospitable manner towards all clients, volunteers, and visitors through their personal actions and assistance.
We have two shifts available:
Sunday – Thursday, 11pm-7am.

Sarah’s House is a supportive housing program offering emergency shelter and project-based housing with an array of services for families experiencing homelessness in Anne Arundel County. We provide safe shelter, daily meals, and casework support for those in need. As a supportive housing program for families experiencing homelessness, Sarah’s House is much more than just a safe place to sleep. Our goal is to effect positive change in the families we serve by providing supportive services.

• Work to maintain a safe and secure environment both inside and outside the properties for clients, staff members, volunteers, and visitors.
• Handle specialized tasks which include monitoring the compliance of policies and procedures, reporting incidents, writing violations, and emergency intervention as required.
• Willingly work with clients and volunteers, demonstrating the philosophy of Catholic Charities and the program through participation in activities, positive communication, and helpful attitude.
• Maintain logs and files related to various programs, accurately reflecting events as they occurred.
• Ensure residents are aware of their rights and the grievance process.
• Monitor building activity to help ensure safety, security, and compliance with building policies and procedures.
• React to emergency situations appropriately and in a professional manner.
• Perform other duties as assigned.

Employees working in the following program(s) have additional responsibilities and/or requirements in addition to the others listed. These include, but are not limited to:

• Conduct room inspections and assess level of compliance to established standards. Identify areas requiring additional work and bring to the attention of the supervisor.
• Provide general assistance to guests and assist in various aspects of delivery of services including assisting in the operation of meals, clothing, laundry, restroom, and shower rooms.
• Provide transportation to residents in accordance with established policies, including driving program vehicles in a safe manner and maintaining all necessary documentation.
• Operate motor vehicles or heavy equipment.
• Driving (Agency and/or personal vehicle) is required for this position. Driver must be at least 21 years of age, with a minimum of 2 years of driving experience, and a valid driver’s license issued by the state of residence. There can be no state issued restrictions on the licenses that would impede driver’s ability to operate the vehicle as required by the Agency, and there must not be more than three (3) points on their driving record.

• One year of related experience preferably working with the homeless or at-risk populations.

• Must be certified in CPR and/or First Aid within six months of employment.
• Serv Safe® (ODB, Sarah’s House and WHRC - 402000) within six months of employment.

• Ability to utilize, or willingness to learn computer systems and software, necessary to perform position functions. (Basic computer, web browsing, online training, and email usage skills).
• Shows reliability by being punctual; maintains consistent attendance.
• Good social skills with respectful demeanor toward staff, clients, and visitors.
• Ability to remain calm in stressful situations.
• Ability to intervene between two or more people in a non-violent manner.
• Knowledge of basic concepts of personal care, housekeeping, and other care areas.
• Ability to relate to and show consideration for a variety of personalities.

• Medium work that includes moving objects up to 50 pounds.
• Remaining in a stationary position, often standing, or sitting for prolonged periods.
• Mov…