Sr User Engagement & Outreach Representative

Sr User Engagement & Outreach Representative

Join to apply for the Sr User Engagement & Outreach Representative role at K , Inc.

Seniority level:
Mid‑Senior level
•

Employment type:

Full‑time

• Innovative Projects: K ’s work is at the forefront of engineering, logistics, operations, science, program management, mission IT and cybersecurity solutions.
• Collaborative Environment:
  Be part of a dynamic team that thrives on collaboration and innovation, fostering a supportive and intellectually stimulating workplace.
• Impactful Work:
  Your contributions will be pivotal in designing and optimizing defense systems that ensure national security and shape the future of space defense.

• Capture and prioritize user intelligence needs and requirements, addressing any gaps.
• Facilitate prompt responses to intelligence requests using customer enterprise solutions.
• Assist users in communicating their support needs to the Intelligence Community (IC).
• Ensure users have knowledge of and access to customer systems and services, and provide tailored training and briefings.
• Engage with the Department of Defense and IC, leveraging expertise across disciplines.
• Act as a liaison between forward‑placed staff and the customer, integrating fully within host organizations.
• Assess user needs, recommend actions to utilize customer capabilities effectively, and provide situational awareness of user requirements to the customer and greater IC.
• Communicate user priorities and shortfalls to relevant customer offices, documenting engagements in government knowledge‑management tools.
• Educate users on customer capabilities and ensure awareness of operational status and resource issues.
• Promote user involvement in shaping ongoing projects and customer forums, and facilitate rapid responses with enterprise solutions.
• Function as an action officer for customer leadership and manage customer relationships, tracking user needs and metrics.

• Active TS/SCI clearance with polygraph required.
• Master’s degree and 10 years of relevant professional experience (alternatives: HS with 16 years, Associate’s with 14 years, Bachelors with 12 years, or Doctorate with 8 years).
• Highly self‑motivated with a strong technical and leadership background, demonstrating professionalism and tact under pressure.
• Excellent verbal and written communication skills.
• Deep understanding of the intelligence community, with proven experience in technical fundamentals related to IC collectors, mission control, and processing.
• Capability to thrive in a fast‑paced and dynamic environment, maintaining a customer‑focused approach in community forums.
• Familiarity with SIGINT and GEOINT systems, along with visualization and collaboration tools that enhance the utility of customer capabilities for users.

• Doctorate with 8 years of relevant professional experience.
• Knowledge of electro‑optical, RADAR, SIGINT, communications, mission management, and mission processing systems supporting space and ground architecture.
• Ability to be flexible to handle multiple priorities and to work flexible schedules as necessary.
• Strong analytical, problem‑solving, and decision‑making capabilities.
• Proficient communications skills and ability to serve as a trusted advisor.

$ – $ – this is for the MD and COS areas only.

$ – $ – this is for the Pearl Harbor, HI area only.

The offered rate will be based on the selected candidate’s work location, knowledge, skills, abilities and/or experience, clearance level, contract affordability and internal parity.

K  may offer bonuses, commissions, or other forms of compensation to certain job titles or levels, per internal policy or contractual designation. Additional compensation may be sign‑on bonus, relocation benefits, short‑term incentives, long‑term incentives, or discretionary payments for exceptional performance.

K  offers a selection of competitive lifestyle benefits which could include 401(k) plan with company match, medical, dental, vision, life insurance, AD&D, flexible spending account, disability, paid time off, or flexible work schedule. We support…