ServiceNow Administrator Security Clearance

Position: ServiceNow Administrator with Security Clearance
Location:

Remote or Boston, MA

Clearance Required:

Active Secret Clearance

Position Overview We are seeking a Service Now Administrator to support, maintain, and enhance a Service Now platform in a secure, mission-critical environment. This role focuses on day-to-day administration, user support, configuration, and platform stability while ensuring compliance with government security requirements.

Key Responsibilities
• Administer and maintain the Service Now platform, including users, groups, roles, and access controls
• Perform platform configuration using best practices (forms, workflows, business rules, UI policies, notifications)
• Manage upgrades, patches, and system health monitoring
• Provide Tier 2/3 support for incidents, requests, and platform-related issues
• Maintain CMDB data integrity and assist with asset and configuration management
• Create and maintain documentation, SOPs, and knowledge articles
• Support audits, compliance, and security requirements in a cleared environment
• Collaborate with engineers, developers, and stakeholders to implement enhancements

Required Qualifications
• Active Secret Clearance (required at time of hire)
• 2-5 years of experience administering Service Now
• Strong understanding of ITSM processes (Incident, Problem, Change, Request)
• Experience with user/group management and role-based access control
• Familiarity with Service Now upgrades and release management
• Ability to work independently in a remote or hybrid environment

Preferred Qualifications
• Service Now Administrator Certification
• Experience supporting federal or DoD customers
• Knowledge of CMDB, Asset Management, or Discovery
• Experience with ITIL v4 practices